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NFLSUNDAYTICKET.TV FAQ

Everything you need to know to get the most from NFLSUNDAYTICKET.TV.
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Eligibility
Congratulations! That means you're eligible to purchase the NFLSUNDAYTICKET.TV streaming service. For more information, please visit NFLSUNDAYTICKET.TV.
At this time, NFLSUNDAYTICKET.TV is only available to people who live in select apartment buildings, attend one of the 10 select universities, or live in select areas in the following metro areas: New York City, Philadelphia, or San Francisco. To find out if you're eligible to purchase, visit NFLSUNDAYTICKET.TV and click See if You Qualify.
First, please verify that your personal information is correct—including your credit card billing address. If you still receive an error message, you may not be eligible to purchase NFLSUNDAYTICKET.TV this year. Currently, the service is available only to people who live in select apartment buildings, attend one of the 10 select universities, or live in select areas in the following metro areas: New York City, Philadelphia, or San Francisco.

Although you're not eligible for the streaming-only package, you can still receive NFL SUNDAY TICKET included at no extra charge if you are eligible to subscribe to a qualifying DIRECTV satellite TV package. For more information, please visit directv.com/nfl.
Unfortunately, no. At this time NFLSUNDAYTICKET.TV is only available to people who live in select apartment buildings, attend one of the 10 select universities, or live in select areas in the following metro areas: New York City, Philadelphia, or San Francisco. We will continue to evaluate the expansion of NFLSUNDAYTICKET.TV eligibility in future NFL seasons.
Packages
NFLSUNDAYTICKET.TV is an app that gives you access to live, out-of-market NFL games every Sunday—without the need for a DIRECTV satellite TV account. You can stream games on your computer, tablet, phone, or game console, depending on the package you choose. The 2014 app will be available to download on August 30, 2014, and streaming will begin September 7, 2014. Eligibility is based on your area, residence type, or enrollment in select universities. For more information, please visit NFLSUNDAYTICKET.TV.
The NFLSUNDAYTICKET.TV MAX package lets you stream live, out-of-market NFL games every Sunday on your computer, tablet, phone, or game console. You'll also gain access to exclusive features including RED ZONE CHANNEL and DIRECTV FANTASY ZONE, a new, fast-paced channel dedicated to fantasy football.
The NFLSUNDAYTICKET.TV CONSOLE package lets you stream live, out-of-market NFL games every Sunday on your game console. Here's the list of compatible devices. You'll also get real-time stats and scores, and other great features. Learn more at NFLSUNDAYTICKET.TV.
The NFLSUNDAYTICKET.TV TO GO package lets you stream live, out-of-market NFL games every Sunday on your computer, tablet, or phone. Here's the list of compatible devices. You'll also get real-time stats and scores, and other great features. Learn more at NFLSUNDAYTICKET.TV.
You can purchase the MAX add-on by visiting NFLSUNDAYTICKET.TV. and logging in to your account. The MAX add-on has exclusive features like RED ZONE CHANNEL® and DIRECTV FANTASY ZONE, a new channel dedicated to fantasy football.
The NFLSUNDAYTICKET.TV UNIVERSITY package lets you stream live, out-of-market NFL games every Sunday on your computer, tablet, or phone. Here's the list of compatible devices. You'll also get real-time stats and scores, and other great features. Learn more at NFLSUNDAYTICKET.TV.
Only enrolled students in select universities are eligible for the UNIVERSITY package in 2014. Click here to see if your school is on the list. If it's not listed, the package is not available for that school at this time.
Supported Devices & System Requirements
Click here for the full list of devices and Flash requirements.
No, Apple TV is not a supported device for the 2014 season.
You may need to enable pop-ups in your browser in order to launch the NFLSUNDAYTICKET.TV video player. If your browser or anti-virus software prevents pop-ups, you must disable that option in order to launch NFLSUNDAYTICKET.TV. You can also make NFLSUNDAYTICKET.TV an exception to your browser or anti-virus software to prevent it from being blocked in the future.

Note: You can only be logged in to the NFL SUNDAY TICKET service on one device at a time. If you'd like to switch to another device, you must first log out of your current device.
All games stream in HD. But if your internet connection or bandwidth cannot support HD, the video quality will automatically downgrade to ensure the best viewing experience.
Games, Game Availability & Blackouts
All NFL SUNDAY TICKET games stream in HD, but you may see downgraded resolution if your network bandwidth cannot support it.
Unfortunately, no pregame shows will be available for streaming on any of the devices.
All NFLSUNDAYTICKET.TV packages include regular-season games only.
If you are subscribed to NFL SUNDAY TICKET MAX, you can access game Shortcuts Monday through Thursday and watch replays of games in 30 minutes.
Log in to your NFLSUNDAYTICKET.TV account with your username and password. If there are games on air, you can select one from the list on the left-side menu. It will play in the video window. Only MAX, TO GO and UNIVERSITY users can watch games online.
The games you have access to will vary by city as well as the number of games scheduled that day. NFL SUNDAY TICKET includes live, out-of-market games every Sunday. Blackout rules and other conditions may apply.
DIRECTV is required to follow game availability rules set by the NFL, CBS, and FOX. Typically, you'll receive all games outside your local market unless your local FOX or CBS station airs the game. A regular-season, Sunday-afternoon home game could also be blacked out if the game in the home team's territory fails to sell out 72 hours before kickoff.

In special situations, a local station may decide at the last minute to air a different game, in which case we will change the NFL SUNDAY TICKET blackouts when permitted by the NFL. If a local station switches coverage due to a one-sided or extra-long game, we will lift the blackouts when permitted by the NFL, so that you will be able to watch the game.

Sports blackouts and game availability are controlled by the leagues, sports associations, and networks that purchase the rights to broadcast individual games. To protect their rights, we must enforce the availability mandated by them.
No, not all locally broadcast games are available on NFL SUNDAY TICKET. All games outside the local market will be available based on the standard NFL game availability rules.
Blackouts are based on the location of your device, not the billing location of your NFL SUNDAY TICKET account. If you are traveling outside your residence, the games that are local to your current device location will be blacked out.
Login and Account Help
Yes, you will need to use your credentials to log in to your account before accessing games on NFLSUNDAYTICKET.TV.
Sign in using the credentials you created when your first purchased your NFLSUNDAYTICKET.TV package. Your username is your email address.
To get started with your account, please visit NFLSUNDAYTICKET.TV and click on Get Started to check your eligibility.
Visit the NFLSUNDAYTICKET.TV website and sign in to the My Account page to update your email address or password.
Please visit NFLSUNDAYTICKET.TV to request a password reset. Then follow the instructions.
To view your account information visit NFLSUNDAYTICKET.TV. Then log in to your account and click the My Account button.
App Help
The NFL SUNDAY TICKET app is available for download on the Amazon Appstore, Apple App Store for iPhone or iPad, and Google Play Store for Phone or Tablet. On August 30 visit the Xbox Live Marketplace, PlayStation Store, or Windows Store to download the NFL SUNDAY TICKET app. Please note that if you download the app before the start of the season, you will have to update it to enjoy the latest features.
You can log in to the NFL SUNDAY TICKET service on only one device at a time. If you'd like to switch to another device, you must log out of your current device before logging in to another.
If you are having issues with the streaming experience, try closing all open programs and applications, including those running in the background. For an optimal streaming experience, we recommend using the highest available network bandwidth.
If you are having video or audio issues, put your cursor over the video window. In the video control bar located at the bottom of the video window, there is a video test option. Depending on your bandwidth quality, up to three bars will light up. Three highlighted bars means you have the highest-bandwidth quality. You may need to click on the blue bars and lower your video settings if you do not have enough bandwidth for a higher-quality video stream.
The NFL SUNDAY TICKET app will be open for business starting Sunday, September 7, 2014. On that date, you'll be able to stream games, view instant stats and highlights, and enjoy other features. If you have NFL SUNDAY TICKET MAX, you'll also have access to additional channels like the RED ZONE CHANNEL and DIRECTV FANTASY ZONE.
If you have any additional questions or need immediate assistance, please submit your inquiry at https://support.directv.com/app/ask/ and select the following option: DIRECTV Programming > Learn more about our sports programming > NFL SUNDAY TICKET or call 1-855-229-8114.
Billing
All of your account information can be managed at any time through the My Account page on NFLSUNDAYTICKET.TV.
All purchases can be made with a valid credit card.
Unfortunately, at this time we cannot accept PayPal as a form of payment.
You can cancel the service at any time. If you cancel prior to September 7, the date streaming starts, you will receive a full refund. If you cancel on or after that date, the service is not refundable.
You can upgrade your package at any time. If you would like to downgrade your package, you have to do it before the start of the season at NFLSUNDAYTICKET.TV. Any purchases made after the season start on September 7 are non refundable.
In most cases, Visa pending transaction will be reversed within 2-3 hours. Other payment methods may take up to a day for the pending transaction to be reversed.
Please visit forums.directv.com or contact Customer Service at 1-855-229-8114.
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