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DIRECTV STREAM Support & Customer Service

DIRECTV Support & Customer Service

Get help troubleshooting your DVR, receivers or remote controls and learn how to fix error messages.

Learn how to pay your DIRECTV bill online, see bill and payment history, and find out about additional payment methods.

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Find info about your first DIRECTV bill, learn about fees and surcharges, and more.

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Learn how to create a user ID, sign in, and get password help for your directv.com account.

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Find out how to update your contact info, upgrade your subscription package, and move your service to a new address.

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Learn how to sign in, view and pay your DIRECTV bill online, update payment info, and more. Find out how to contact us.

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Find tips for fixing issues like distorted or no sound, picture not in sync with audio, frozen picture or pixilation.

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Find troubleshooting help for your DVR, receivers and remote controls and how to return your equipment.

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Get help troubleshooting error codes and messages if they display on screen.

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Learn what to do if you temporarily lose signal, have a service outage or have issues while streaming.

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Learn more about DIRECTV service, how to prepare for your installation, and check your order status.

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Learn how to setup or replace your DIRECTV DVR and receivers including the Genie Mini &amp; Wireless Genie Mini.

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Find out how to program and use your DIRECTV remote control.

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Learn how to stream DIRECTV almost anywhere and get help with parental controls, closed captioning and other settings.

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Find out about the status of your DIRECTV service order, how to set up or replace equipment and streaming options

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Learn about your DIRECTV package, the program guide, and features to enhance your viewing experience.

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Explore premium options like HBO Max and Showtime, the latest movies in DIRECTV CINEMA and how to watch free shows on demand.

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Learn how to access your DVR playlist, watch your recorded shows, manage your DVR recordings, and more.

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Find out about upcoming Pay Per View events and seasonal sports subscriptions packages for NFL, MLB, MLS, NBA, and NHL.

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Explore DIRECTV channel lineups, On Demand content, NFL Sunday Ticket, TV apps, sports programming, and more.

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Billing &amp; account management

How to make a DIRECTV bill payment

U-verse TV price changes for 2023

Quick fixes &amp; troubleshooting

Get help with error code 771

Refresh your DIRECTV service and equipment

Get help with error code 775

Orders, apps &amp; equipment

Order a new remote control

Connect Genie HD DVR to the internet

Program your Universal remote control

Manage your install or repair appointment

Program your Genie remote control

Channels, packages &amp; programs

Get DIRECTV channel info

Get the DIRECTV App

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Learn how to fix DIRECTV audio, video and audiovisual issues.

Troubleshoot DIRECTV sound and picture issues

Learn what to do if you have pixilation, frozen picture or temporary interference with your DIRECTV reception.

Viewing options during signal interference

Find out how to remove the black bars on your screen and make an image fill or stretch across it. Plus, learn about screen resolution.

Change your TV screen resolution

Get info about game blackouts for TV and mobile devices.

Game blacked out on a DIRECTV channel

If your receiver doesn’t turn on, try these tips to get it working again.

Troubleshoot your DIRECTV receiver

Learn how to restart your receiver to fix issues like pixilation, bad picture, or trouble with sound.

Reset your DIRECTV receiver

Try these helpful tips if you are unable to change channels, adjust the volume or the remote is not working.

Fix your DIRECTV remote

Find out how to fix issues with signal, connecting to internet, buffering, picture freezing or pixelation, and other error messages.

Get help with your Gemini device

Find out how to restore missing channels and fix other issues by refreshing your DIRECTV equipment.

Use our diagnostic error code lookup tool for step-by-step instructions on how to clear your error or message.

DIRECTV error code lookup tool

Error codes 630 and 632 display when your DIRECTV Gemini device loses connection to your Wireless Video Bridge or main receiver.

Error codes 630 or 632: Unable to Connect

If error 721 displays, you don’t subscribe to the channel you’re trying to watch or you may need to refresh your receiver.

Get help with DIRECTV error 721

If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.

If you see one of these codes, your receiver had trouble ordering a DIRECTV Movies or Pay Per View title. Learn how to fix these errors.

DIRECTV error codes 731, 732, 733, or 736

You’ll see error code 782 when the signal between your DIRECTV receiver and satellite dish is interrupted. Learn how to clear it.

Get help with error code 782

Error code 722 indicates that your DIRECTV receiver may not have the programming info for the channel you&#39;re trying to watch.

DIRECTV error code: 722

If you see error codes 215, 216, 217, 218, or 219 on your screen, your Gemini device is no longer connected. Find help here!

Get help with Gemini connection errors

Learn what to do if your TV screen is black, blue, or gray, or if you get a No Signal error.

Get help with a blue, black, or gray TV screen

Learn about error codes 611, 612, 613, or No Servers Connected and how to fix them.

DIRECTV error message: No Servers Detected

Learn what to do if your wireless receiver loses connection to the main Genie receiver.

Fix connection lost errors 617, 618, or 619

If your satellite service is interrupted by weather or signal loss, keep watching in HD using your internet connection.

Keep watching with SignalSaver

You’ll see DIRECTV error code 775 when the signal between your receiver and satellite dish is interrupted. Check your receiver connections to resolve this issue.

Learn how to fix error codes 614, 615, 616, or Connection Lost.

Get help with DIRECTV connection errors

Learn how to fix a Video Connection Lost error associated with codes 620, 621, 622, 623, 624, or 625.

If you see error 651 on your screen, your HDMI cable is connected to the main Genie receiver instead of the Gemini device.

Get help with error code 651

Learn about the length of your DIRECTV programming commitment and potential early termination fees.

Understand your DIRECTV programming commitment

Learn how to connect a receiver to a high-definition TV (HDTV).

Connect your DIRECTV receiver to an HDTV

Want help connecting the cables to your receiver or Genie Mini? Here’s step-by-step instructions.

Connect the satellite cable to your receiver

Having streaming problems on directv.com? Find out how to fix them.

Troubleshoot directv.com streaming issues

Sometimes errors or outages can occur that interrupt your satellite service. We can check if there is a known issue impacting your service.

Check for DIRECTV service outage

Learn how to fix common streaming problems like picture freezing, buffering, or crashing while watching on the DIRECTV App.

Quick fixes & troubleshooting support articles