Data Summary
Learn what types of data we may have about you. Individual, detailed reports are available to residents in select states.
General info
Billing and pricing information
This includes rate plans, billing and payment history, and call information. You can check out or for many account details.
Information about you
We keep things like your contact information, customer support records, what you buy, and service details.
Financial information
We might save financial data, such as bank account or credit information. It helps create terms for products and services, make payments, and protect against fraud.
Where data comes from
Data linked to you comes from 3 main sources: details you give us, data from our services, and info from other companies.
Information from other companies
We sometimes get demographic, marketing, or other information associated with you from other companies and sources. They can include other DIRECTV companies, affiliates, like AT&T, social media sites, third-party data providers, and public records. We may create marketing assumptions from this info, like "interested in sports" or "coffee lover."
Information you give us
This includes things like contact info, billing data, and signatures from checks, payments, or AutoPay enrollment. It might also cover calls to our call centers, online interactions with us, retail store visits, work orders, surveys, or other customer service details. We may also have your driver's license number, Social Security number, or other government IDs if you used them to set up a DIRECTV account. We keep this information secure and encrypted.
Data from services you use
This data comes from your use of our websites, apps, and TV services. It can include these types of information: