DIRECTV App for Android and Google - Troubleshooting & Tips
Learn how to get and watch the DIRECTV App with Android and Google devices, plus additional support
Ready to Watch? Make sure you have:
- Compatible Android TV device
- Wi-Fi connection
- Active Google account
- Active DIRECTV service
- DIRECTV App (available in the Google Play Store or on your Android TV)
How to download and sign in to the DIRECTV App:
- Go to your device's app store - Google Play Store
- Search for DIRECTV
- Install
If you are having trouble:
- Make sure your TV is connected to your home network. Check your Wi-Fi connection.
- Internet download speed can affect your viewing experience. We suggest these internet download speeds: 8Mbps per stream in-home, or 2.5 to 7.5Mbps mobile on-the-go. Test your internet speeds.
- Check if your device has the latest operating system.
- Check if the DIRECTV App needs an update.
For additional resources:
- Troubleshoot sound and picture issues
- Improve your DIRECTV streaming experience
- Get info on your DIRECTV Stream home network
Need additional support? Get help via Android support site
If all else fails and the trouble is isolated to the DIRECTV App you can uninstall/reinstall the app.
Ready to Chromecast?
From a computer:
- Compatible Chromecast device or TV with Chromecast built-in
- Latest version of the Chrome browser
- Wi-Fi connection
- DIRECTV account
From a mobile device:
- Compatible Chromecast device or TV with Chromecast built-in
- iOS or Android phone or tablet
- Wi-Fi connection
- DIRECTV account
- DIRECTV App
- Google Home app and Google account
Start Casting! Get detailed info on how to set up your Chromecast Support.
Troubleshooting Chromecast TV
For more help, visit Chromecast support or the Google TV support center.
Note: Casting recorded cloud DVR content and trailer previews via Chromecast is not currently supported at this time.