TV Promise blackout credits
You can qualify for blackout credits when reporting your service interruption through DIRECTV. Learn more on how to confirm the credit eligibility using your ZIP Code.
Wondering why content blackouts happen?
DIRECTV pays fees to TV channel owners for permission to add their channels to your lineup. As contracts expire, owners sometimes turn off their channels as a bargaining tactic.
For more information, see Retransmission Consent | Federal Communications Commission (fcc.gov)
Check if you qualify for blackout credits
- Go to TVPromise.com.
- Select your TV service from the drop-down menu and enter your ZIP code.
- Select the Search button to check for service disruption in your area and see if you're eligible for a one-time credit offer.
- If you qualify for a bill credit, go to the Explore bill credits section of the TV Promise page and select the appropriate button to initiate a credit.
- Note: if there is no service disruption in your area, you will not qualify for a credit.
When will I receive my credit?
Once you accept your one-time credit offer, it will be credited to your account. Credits may take up to two billing cycles to show on your DIRECTV bill.
Where can I view my credit?
Your credit will appear on your DIRECTV bill. Go to Billing & Payments to view your bill online. It may take up to two billing cycles for credits to show on your DIRECTV bill.
Note: If you currently have a pending credit on your bill, you'll need to wait for the next bill cycle to request a new credit.