DIRECTV App for Roku - Troubleshooting & Tips
Learn how to get and sign in to the DIRECTV App with Roku and troubleshooting support.
The DIRECTV App is officially supported on Roku devices with software version 9.4+. Check if your device is compatible at Streaming devices compatible with DIRECTV.
Ready to Watch? Make sure you have:
- High-speed Wi-Fi
- DIRECTV account
- Active Roku account
- Roku remote or Roku mobile app
- Roku TVs upgraded to software version 9.4+
How to download and sign in to the DIRECTV App:
- Connect your device to the internet.
- To add the app via, Roku device, Roku mobile app or Roku.com, see Adding Apps.
Heads up! When you set up your device at home, that location becomes the residential internet network associated with your device which allows you to stream an unlimited number of devices inside that network. This is called your home Wi-Fi. You can change your home Wi-Fi up to 4 times within a 12-month period.
If you are having trouble:
- Make sure you are connected to your home network.
- Internet download speed can affect your viewing experience. We suggest these internet download speeds: 8Mbps per stream in-home, or 2.5 to 7.5Mbps mobile on-the-go. Test your internet speeds.
- Check if your device has the latest operating system. Update Roku software.
- Check if the DIRECTV App needs an update.
- Confirm your Roku remote control has batteries that still work.
- Unplug your Roku device for 1 minute and restart the device.
For additional resources:
- Troubleshoot sound and pictures issues
- Improve your DIRECTV streaming experience
- Get info on your DIRECTV home network
- To manage your DIRECTV add-ons and Signature Package directly from the DIRECTV App. Simply select Settings>Account and follow the prompts.
Need additional support? Visit Roku support
If all else fails and trouble is isolated to the DIRECTV App you can uninstall/reinstall the app.