Try these options to fix many picture and sound issues with the DIRECTV STREAM app and your Chromecast^TM device:

• Launch the Google Home app, choose Devices, and Stop Casting. Then, cast again.
• Try casting from another app. Launch the app and select Cast.
• Unplug the power cord for your Chromecast device for one minute, plug it back in, and restart the device.
• Check for updates to the DIRECTV STREAM and Google Home apps from the Google Play Store.
• Restart your Android or iOS device.

Good to know: To cast content with Closed Captions from a mobile device to a paired TV, toggle the Chromecast-enabled mobile device screen.

Having pairing issues or missing your Chromecast icon? These tips may help:

• Confirm your Android or iOS device is compatible with the DIRECTV STREAM app.
• Make sure your mobile device and Chromecast device are connected to the same Wi-Fi^® network.
• Close and reopen the DIRECTV STREAM and Google Home apps.
• Check for updates for your Android or iOS device.
• Unplug the power cord for your Chromecast device for one minute, plug it back in, and restart your Android or iOS device.

Important: When you set up a Gemini (DIRECTV) device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV STREAM app on a Chromecast device is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your Gemini (DIRECTV) device.

For further assistance, visit Chromecast support.