Fix Android streaming issues

Learn ways to troubleshoot DIRECTV app crashes, sound, and video issues on your Android mobile device.

General tips

Having trouble streaming the DIRECTV app on an Android device? Try these quick tips to fix common picture and sound issues.

  • Make sure you have a compatible device.
  • Close and restart the DIRECTV app.
  • Check for DIRECTV app updates.
  • Check for Android updates.
  • Restart your device.
  • Uninstall and reinstall the DIRECTV app.

Just having sound issues?

  • Make sure your device isn’t set to Silent mode.
  • Check the audio volume on your device.

Network and storage troubleshooting

Check network connections
To stream from the DIRECTV app, you must connect to Wi-Fi® or a cellular network. Here’s how to make sure you’re connected:
  • Launch other apps on your device and make sure they connect to the internet.
  • Check your Wi-Fi connection. Go to Apps, choose Settings, then Wi-Fi. Make sure the top-most Wi-Fi network is connected.
  • Confirm other web-enabled are connected to your Wi-Fi network.
  • Make sure the device is on your provider network, if you aren’t connected to Wi-Fi.

Free up storage
You may also have streaming issues when your device’s memory is almost full. Here’s how to check it:
  1. Go to Apps, choose Settings, then Storage. Storage displays how many items you have installed on your device.
  2. Try uninstalling apps you no longer use, if your memory is almost full.

Find more Android help

For further support on your Android device, check the Android support site.

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