Fix Amazon Fire TV upgrade issues

Having trouble streaming the DIRECTV STREAM app on an Amazon Fire TV device? Try these quick tips to fix common upgrade issues.  
ArticleDETAILED STEPS

Learn how to fix common upgrade issues

Step 1: Free up Storage
  1. On the Fire TV home screen, go to: Settings > Applications > Manage installed Applications > Appstore > Clear Data and Clear Cache. 
  2. Click on Clear Data, then click on Clear Cache. 
  3. Wait for 2 minutes before moving to next step.
Step 2: Try to perform update again (option 1 – if force update enabled)
  1. Go back to Fire TV device home screen.
  2. Launch DIRECTV Stream application.
  3. With the force update screen, select to UPDATE app.
  4. Now you will be redirected to the Amazon App Store.
  5. At the DIRECTV Stream app screen, you may see Update or Open options.
  6. If Open, jump to Step 4.
  7. If Update is available, select update. Latest version of app (4.0.24 or above) should download and be available to launch and stream.
  8. If Update fails or hangs, Skip to Step 4.
Step 3: Try to perform an update again (option 2 – if no force update enabled)
  1. Go back to Fire TV device home screen.
  2. Go to Find > navigate to AppStore > Click Search > Using keypad type in DIRECTV Stream > Click this Option.
  3. On this screen, you should see an UPDATE button.
  4. If this Update option is available, select update. Latest version of app (4.0.24 or above) should download and be available to launch and stream.
  5. If Update fails or hangs, Skip to Step 4.
Step 4: Uninstall and re-install the DIRECTV Stream App 
  1. Go back to the Fire TV home screen. 
  2. Go to: Settings > Applications > Manage Installed Applications > DIRECTV Stream > Uninstall. 
  3. Go back to the Fire TV home screen. 
  4. Text search or voice search for DIRECTV Stream. 
  5. Reinstall the App via Download option.
  6. Latest version of app (4.0.24 or above) should download and be available to launch and stream.
Heads Up! If continuing to have issues with install after following above steps, please try uninstalling apps you no longer use to free up further storage.

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