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<div id="tileDescription">Learn what DIRECTV equipment needs to be returned and how to return it.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div id="firststepcontent">When you <a href="https://www.directv.com/support/satellite/article/000092807" target="_blank">cancel your service</a>, replace equipment, or remove equipment from your account, you may need to return certain equipment to avoid a non-return fee. Each return is different, but here&#39;s a general list of what to return and what to keep.<br> 
<h3>What you’ll return</h3>
<ul><li>Leased receivers</li></ul>
<h3>What you’ll keep</h3>
<ul><li>Satellite dish and accessories including mount and pole</li><li>Remote controls</li></ul>
<h3>Shipping your return equipment</h3>
<strong>If we direct you to FedEx or UPS</strong><br>It’s fast, easy, and no packing is necessary. Just bring your unboxed equipment and account number to a <a href="https://local.fedex.com" target="_blank">FedEx Office Print and Ship Center</a> or <a href="https://www.theupsstore.com/tools/find-a-store" target="_blank">The UPS Store</a>. You&#39;ll get a receipt that confirms your return.<br><br><strong>If we send you a return kit</strong><br>Pack up the equipment you&#39;re sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank">drop off at a post office</a>.<br><br><strong>If you’re swapping equipment</strong><br>Either drop off the unboxed equipment that is being returned at a FedEx Office Print and Ship Center or The UPS Store. Or, use the materials that come in the new equipment’s box to pack up your equipment. Then drop it off at a post office.<br> 
<h3>Recycling equipment</h3>
To check if your DIRECTV equipment is recyclable, go to <a href="https://www.directv.com/support/recycle" target="_blank">our recycling site</a> and follow these steps: <br><ol><li>Answer the questions about your equipment to find out if your DIRECTV equipment is recyclable.</li><li>If your DIRECTV equipment is recyclable, you will be provided with a printable shipping label.</li><li>Ship your device to a certified <a href="https://sustainableelectronics.org/find-an-r2-certified-facility/" target="_blank">R2 recycler</a>.</li></ol>
<br><strong>Didn’t get your return box or other concerns? </strong>Call us at 800.531.5000 or chat with an agent.</div>
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<div id="tileDescription">Learn how to return your DIRECTV equipment based on whether you own or lease the equipment.</div>
<div id="tileGoBackLink">Go back and choose again</div>
<div id="tileGoBackText">Not the right service?</div>
<div>Troubleshoot sound and picture issues based on the service you use:</div>
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<div id="secondaryRadioName1"><strong>You own your DIRECTV equipment</strong></div>
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<h3>Returning your Owned DIRECTV Equipment</h3>
You’re only eligible to return a device <strong>within 14 days of your original order or ship date.</strong> When the device is returned during that time frame, you’ll receive a full refund, if it’s returned in good condition. After 14 days the device is yours to keep.<br><br>If you’re paying for your device on an installment plan and cancel your service, you’ll be charged for the outstanding balance per the terms of your installment agreement.<br><br>You have two options to cancel your service: <strong>self-service cancellation</strong> and <strong>guided cancellation</strong>.<br><br><h3>Self-service cancellation</h3>
<ol><li><strong>Sign in</strong> to your account</li><li>Go to <strong>Manage My TV Package</strong></li><li>Select “<strong>Cancel my service</strong>”</li><li>Follow the prompts</li><li>Upon completion, you’ll receive detailed information via email about any equipment you need to return.</li></ol>
<h3>Guided cancellation</h3>
<strong>Call us at 800.531.5000</strong>. A support agent will tell you exactly which equipment you need to return. They’ll also send you an email or letter with detailed instructions.<br><br>Shipping your return equipment<br><strong>If we send you a return kit</strong><br>Pack up the equipment you&#39;re sending back to us. Attach the prepaid shipping label to the return kit. Give the kit to your mail carrier or <a href="https://tools.usps.com/find-location.htm" target="_blank">drop off at a post office</a> or at an AT&amp;T retail store.<br><br>Recycling unused equipment<br>Have equipment you no longer need? Recycling is free and easy. To get started, go to <a href="https://www.directv.com/support/recycle" target="_blank">our recycling site</a> and follow these steps:
<ol><li>Answer the questions about your equipment.</li><li>Print a shipping label.</li><li>Ship your device to a certified <a href="https://www.directv.com/support/recycle" target="_blank">R2 recycler</a>.</li></ol>
<strong>Didn’t get your return box or other concerns?</strong> <a href="https://www.directv.com/support/satellite" target="_blank">Contact us</a>.</div>
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<div id="secondaryRadioName2"><strong>You lease your DIRECTV equipment</strong></div>
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<h3>Returning your Leased DIRECTV Equipment</h3>
First, you must contact DIRECTV to disconnect any leased equipment or to disconnect your service. Equipment must be shipped back to DIRECTV via the United States Postal Service using the return label shipped with the equipment. For more information on cancelling, visit our Residential Terms of Service page.<br><br><strong>Didn’t get your return box or other concerns?</strong> <a href="https://www.directv.com/support/satellite" target="_blank">Contact us</a>.</div>
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Returning your DIRECTV equipment

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