Troubleshoot directv.com streaming issues

Try this first:

1. Sign out of directv.com.
2. Restart your computer.
3. Sign back in to directv.com and try again.

You can also:

• Clear your cache and cookies.
• Go incognito (private browsing).
• Try another web browser or device.
• Use a different internet connection (Wi-Fi^® or wired).

How to go incognito or use private browsing

Microsoft Edge (InPrivate Browsing)

1. Open Microsoft Edge.
2. Click the three dots (...) in the upper-right corner.
3. Select New InPrivate Window.

Google Chrome (Incognito Mode)

1. Open Google Chrome.
2. Click the three dots (⋮) in the upper-right corner.
3. Select New Incognito Window.

Mozilla Firefox (Private Browsing)

1. Open Firefox.
2. Click the three horizontal lines (≡) in the upper-right corner.
3. Select New Private Window.

Safari (Private Browsing)

On Mac

1. Open Safari.
2. Click File in the menu bar.
3. Select New Private Window.

On iPhone/iPad

1. Open Safari.
2. Tap the Tabs button (two overlapping squares).
3. Tap [X] Tabs or Start Page.
4. Select Private.
5. Tap + to open a new Private tab.

Internet Explorer (InPrivate Browsing)

1. Open Internet Explorer.
2. Click the Gear icon (or Tools) in the upper-right corner.
3. Select Safety.
4. Click InPrivate Browsing.

Browser	Windows Shortcut	Mac Shortcut
Microsoft Edge	Ctrl + Shift + N	Command + Shift + N
Google Chrome	Ctrl + Shift + N	Command + Shift + N
Firefox	Ctrl + Shift + P	Command + Shift + P
Safari	N/A	Command + Shift + N
Internet Explorer	Ctrl + Shift + P	N/A

Still having streaming issues? Check out these tips. 

Error message	Reason	How to fix
Video streaming is temporarily unavailable. Please try again later.	There are many possible causes.	Try streaming the movie or show later.
You've reached the maximum number of devices allowed for concurrent streaming. To watch on your current device, one of the other devices will have to stop streaming.	You have reached the maximum allowed streams to run at the same time.	Stop streaming on another device and try again.
Your subscription does not include this channel. Please upgrade your package or add the premium programming.	You need a subscription to a premium network or another TV package to get this title.	Upgrade to that premium network or TV package from any mobile device or computer.
We're sorry, this video is no longer available.	A movie or show in your queue or playlist isn’t available on DIRECTV.	Choose another title.
We couldn't play this content at this time. Please restart the app and sign-in again.	Too many tabs may be open or there is an issue with the current open tab.	Clear your cache and cookies.