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Quick fixes & troubleshooting
How do I get the DIRECTV App?
Not sure if your device is supported? Check now
Go to your device’s app store:
How do I activate NBA League Pass?
NBA League Pass is a subscription-based package that delivers up to 40 live NBA regular season games per week - all in HD. The NBA action appears on Ch. 750-768 during the regular season. NBA TV can be found on Ch. 216.
Check out NBA game schedules
NBA LEAGUE PASS packages for the regular season will not automatically renew. Get more info at directv.com/sports.
How can I keep watching Satellite TV if there’s a signal loss?
If you experience signal loss, you may be able to continue watching in HD via live stream using your home’s high speed internet connection. The on-screen display will remain until you choose to Keep Watching or the satellite signal has been restored. There is no cost for using this feature - data usage is based on your plan with your Internet Service Provider.
To use this feature when displayed:
How do I check, change or cancel an installation appointment?
If you’ve scheduled an equipment installation, you can quickly view or change your appointment online.
Sign in to your directv.com account to check the time or status of your appointment. You can also change the date and time of your installation. Same day appointment changes are not available online.
To cancel an appointment, please call us at 888.316.6715.
How do I fix common DIRECTV app issues?
Try these tips:
Don’t be shy, get in touch!
Did you know, you can chat with us without leaving this page? That’s right—connect with us and get all your questions answered.
Just pick up the phone to talk to our technical support available 24/7 on 800.531.5000. Our billing and account support is open every day from 8:00 AM to 10:00 PM ET.