Order a new remote control

Need a new DIRECTV remote? Learn how to order a new or replacement Genie or Universal remote control.

Quick fixes for remote control

If your remote control isn’t working and think you might need a replacement, check out our easy-to-follow, guided steps at Remote Control Help. If troubleshooting doesn’t help and a replacement is needed, we’ll land you in the right spot for ordering a new one.

Order a new remote at directv.com

You can quickly and securely order a new or replacement remote control at directv.com. 


  1. Go to the Remotes page. Sign in with your DIRECTV user ID & password, if not already logged in.
  2. Select Purchase for your remote type.
  3. If prompted by the Remote Control Help tool, select Get started.
    • Select Troubleshoot for help with your remote.
    • Select Replace a remote to order.
  4. Select Order online.
  5. Select Purchase > Review Changes.
  6. Accept terms and conditions and select Place Order.

Heads up: If unable to order online, you may be prompted to contact us for further assistance

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Troubleshoot your Universal remote control

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