Can I pause my account?
It’s easy for DIRECTV via internet customers to pause their account for up to three months. It’s a great alternative to canceling your account. Here’s how.
FREQUENTLY ASKED QUESTIONS
Who can pause DIRECTV service?
DIRECTV via internet customers whose accounts are in good standing can easily pause their accounts for 1, 2, or 3 months.
How do I start my DIRECTV service pause?
- Login
- Select “Manage my TV Package.”
- On your TV package card (Entertainment, Choice, Ultimate, or Premier), click “Pause my service.”
- Follow the prompts.
When will my DIRECTV service pause start?
Your pause will begin on the first day of your next billing cycle. You can watch and use your DIRECTV service regularly until then.
What happens when my service is paused?
- You won’t be charged.
- You won’t be able to watch DIRECTV.
- You won’t be able to access your DVRs.
- You will be able to add or remove premium channels and change your TV package. Changes you make will start automatically once your pause ends.
- You can shorten extend the length of your pause (up to the 3-month maximum).
- You can restart your service at any time.
- You can cancel your service completely at any time.
What happens when my service pause is over?
- Your service will resume automatically.
- Your billings will resume automatically from your payment method on file.
- Any changes you made to your TV package or add-ons will take effect.
- You’ll be able to access your DVRs and make new ones.
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