Make a payment arrangement

Satellite dish

If you've missed a payment or know you won’t be able to pay by the due date, you may be eligible for a payment arrangement to help avoid service interruption. DIRECTV offers the following payment arrangement options:

Schedule a payment after the due date (Future Payment or Payment Arrangement)

Most DIRECTV Satellite customers are eligible to schedule a payment after their due date on directv.com, which may help delay service interruption and pause collection activity. 

• Go to Billing & Payments
• Enter the desired amount for your payment. Some account types may require the full amount due.
• Select the calendar icon to enter the payment date. Your eligible payment arrangements dates are automatically presented.
• Select a previously saved payment method or make a one-time payment using an unsaved payment method.
• Click Pay Bill to complete.
• You'll see confirmation of your scheduled payment amount and date.

Promise to Pay or Service Interruption Extension

If you're overdue, you may have the option to inform us of a payment you plan to make in the future rather than scheduling an actual payment.

• Both a Promise to Pay and Service Interruption Extension allow you to commit to making a payment on specified future date.
• You can let us know the amount and date you plan to pay.
• Late fees may still apply to your account

Note: These options are only available when your account is past due. Available options depend on the account's status and are not available for all accounts.

• Go to Billing & Payments
• By the Amount section, click the Can’t pay now? Pay later link. Note: If you don't see Can’t pay now? Pay later; you are not eligible for a Promise to Pay or Service Interruption Extension.
• If you see the Promise to Pay window, enter your expected payment date, payment amount, and payment method.
• Select Submit.
• If the Request a Service Interruption Extension window displays, you’re eligible for a service extension.
• Select your expected payment date and Submit.

Note: This is a one-time service interruption extension of up to five days. Doing so will temporarily delay the service interruption and pause collection calls. This may take approximately 24-hours to take effect.

Potential fees

• Late fees apply if you pay your bill after the due date.
• We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
• You'll owe a reconnection fee if you don’t pay by the date you agreed to, and your service is suspended.

View or Cancel a Payment Arrangement

• You can view or cancel a schedule payment or payment arrangement any time before the processing date by visiting your Account Overview on directv.com.
• Click View Scheduled Payments in the notification banner.
• If the scheduled payment is eligible to be cancelled (if it's before the processing date) you'll see a cancel option.
• Note: Editing, changing the date, of scheduled payments or payment arrangements is not available online. Some account types can simply delete the current payment arrangement and establish a new one.

 

Internet connection (No satellite)

Autopay is automatically enabled for customers streaming over the internet, so payment arrangement options and promise to pay options are not available.

• To avoid service interruption please make sure your payment method on file is valid before your payment date.
• Update Payment Method for DIRECTV