Billing & account management

DIRECTV App for Apple - Troubleshooting & Tips

<p>The DIRECTV App is supported on Apple TV devices running 12+ or higher.</p>
<h3><strong>Ready to Watch? Make sure you have:</strong></h3>
<ul><li>Compatible device connected to the internet</li><li>DIRECTV account</li><li>DIRECTV App downloaded</li></ul>
<h3><strong>How to download and sign in to the DIRECTV App:</strong></h3>
<ul><li>Go to the Apple App Store.</li><li>Search DIRECTV.</li><li>Select Get for free.</li></ul>
<h3><strong>If you are having trouble:</strong></h3>
<ul><li>Make sure your TV is connected to your home network. Make sure the device is on your home provider network if you aren&#39;t connected to Wi-Fi.</li><li>Check any HDMI connections.</li><li>Internet download speed can affect your viewing experience. We suggest these internet download speeds: 8Mbps per stream in-home, or 2.5 to 7.5Mbps mobile on-the-go. <a href="https://www.att.com/support/speedtest/" target="_self">Test your internet speed.</a></li><li>Check for DIRECTV App or iOS updates.</li><li>Data and storage issues? <a href="https://support.apple.com/guide/tv/free-up-storage-atvb7760522d/tvos" target="_self">Check out Apple TV Support</a></li></ul>
<p>For additional resources:</p>
<ul style="margin-bottom: 0in;margin-top: 0px;"><li><a href="https://www.directv.com/support/article/000093281" target="_blank">Troubleshoot sound and picture issues</a><span style="font-size: 13px;font-family: -apple-system, BlinkMacSystemFont, &#39;Segoe UI&#39;, Roboto, Helvetica, Arial, sans-serif, &#39;Apple Color Emoji&#39;, &#39;Segoe UI Emoji&#39;, &#39;Segoe UI Symbol&#39;;color: black;"></span></li><li><a href="https://www.directv.com/support/article/000093621" target="_blank"><span style="line-height: 115%;">Improve your DIRECTV streaming experience</span></a><span style="line-height: 115%;"> </span></li><li><a href="https://www.directv.com/support/article/000082029" target="_blank"><span style="line-height: 115%;">Get info you your DIRECTV Stream home network</span></a></li></ul>
<p>Need additional support?  <a href="https://support.apple.com/apple-tv" target="_blank"><span style="line-height: 115%;">Apple TV Support</span></a><span style="line-height: 115%;">.</span></p>
<p style="margin: 0in 0in 8pt;line-height: 115%;font-size: 12pt;font-family: Aptos, sans-serif;"> </p>
<p>If all else fails and the trouble is isolated to the DIRECTV App you can uninstall/reinstall the app.</p>

Got Apple TV and want your DIRECTV? The DIRECTV App is compatible with most Apple TV devices.

Get and troubleshoot the DIRECTV App for Apple TV

<p>Learn how to get and sign in to DIRECTV App with most Apple TVs and troubleshooting support.</p>

Fix Gemini device issues for DIRECTV STREAM service

Watch your DVR playlist from any TV in your Whole-Home network

Get help with your DIRECTV Gemini Air or remote

Error code 631: Incorrect Network Setup Detected

DIRECTV error codes 731, 732, 733, or 736

Set favorite channels and add bookmarks on DIRECTV

Set up replacement DIRECTV Gemini equipment

DIRECTV satellite dish installation

Find on-demand titles to watch with DIRECTV STREAM

Turn on DIRECTV closed captioning

Disable auto sign-in for your DIRECTV device

Get help with location service errors

Get your account balance and due date

Check DIRECTV Equipment Order Status

Watch local and regional sports with DIRECTV

Find info on DIRECTV STREAM sign-in errors

Watch NFL football games on DIRECTV

DIRECTV error code: Your receiver is too hot

Get help streaming DIRECTV on your computer

DIRECTV error code: 774

Use Picture-in-Picture (PiP) with Genie DVR

Get help with DIRECTV STREAM upgrade error messages

Using TalkBack or VoiceView

DIRECTV error code: 928

Order DIRECTV On Demand and Pay Per View (PPV)

Get help with DIRECTV upgrade error messages

Use VoiceView or TalkBack on DIRECTV

Fix DIRECTV error code 792

DIRECTV error code: 722

Get internet speed suggestions for DIRECTV

DIRECTV error code: 773

DIRECTV error code: 927

Get help with your Gemini device

Fix DIRECTV streaming limit errors

Reset a parental controls PIN

DIRECTV 4K UHD streaming FAQ

DIRECTV error code: 764

DIRECTV error code: 772

DIRECTV error code: 763

DIRECTV error code: 920

DIRECTV STREAM error codes FAQ

Move your DIRECTV service to a new address

DIRECTV error code: 752

Get help with receiver restart errors

Troubleshoot sound and picture issues

Energy-use info for TV receiver equipment

Use the DIRECTV Tablet app

Watch college football on DIRECTV

Sporting event blackouts

See if networks are no longer in your lineup

Order a new remote control

What happens after I cancel my DIRECTV service?

Read the DIRECTV Terms & Conditions

Update your profile info

Why is my bill higher than expected?

Apple TV through DIRECTV

View your charges and payment history

Add or remove premium channels or streaming services to your DIRECTV account

Rent or buy movies and TV episodes from DIRECTV

Get help with streaming issues on the DIRECTV App

MLB.TV through DIRECTV

Streaming devices compatible with DIRECTV

Manage Local Channels

Learn about DIRECTV's Interface experience

Streaming NFL games FAQ

Make a payment arrangement

Peacock Premium through DIRECTV

View and manage your DIRECTV devices

Explore subscription movie packages and favorites

MLB EXTRA INNINGS and more on DIRECTV

All about DIRECTV Genre Packs

DIRECTV App for LG - Troubleshooting & Tips

How to access DIRECTV Sports Mode

Lease DIRECTV via Internet (no Satellite) Equipment

Use your mobile device as a remote control

Manage your repair or install appointment

Connect your DIRECTV receiver to an HDTV

Adding and removing apps from your DIRECTV Gemini device

Manage pop-up blocker & anti-virus settings

Manage DIRECTV pop-up blocker & anti-virus settings

Get help with DIRECTV error code 782

DIRECTV Descriptive Video Service

Get help with DIRECTV error code 771

DIRECTV error code: 744

Fix DIRECTV network connection error messages

Use DIRECTV 72 Hour Rewind to watch previously aired programming

Get help with DIRECTV error codes 721, 722

Tracking the status of your DIRECTV reward

Update Payment Method for DIRECTV

Change your DIRECTV Signature Package

Watch live and On Demand sports events with the ESPN sports app

How to pay your DIRECTV bill

HBO Max through DIRECTV

Chat with an expert

Look for the ‘Chat available’ button at the bottom of the page to resolve your concern now.

Didn't find what you needed? We are here to help!

Connect with other DIRECTV users and experts, ask questions, and find answers.

Didn’t find what you’re looking for? Let us help you!

to perform full service check on your account

Upcoming Appointment

Connect with other DIRECTV STREAM users and experts, ask questions, and find answers.

DIRECTV App for Apple - Troubleshooting & Tips

Ready to Watch? Make sure you have:

How to download and sign in to the DIRECTV App:

If you are having trouble:

Related Articles

Looking for something else?