Get help with your user ID or password

Forgotten your DIRECTV STREAM user ID or password? You’ll find sign in help for your account here.

Retrieve your username

Heads up: You’ll be redirected to during these steps.
  1. On the Sign in to DIRECTV page, select Forgot email or user ID?.
  2. Enter your email address or account number.
  3. Select Continue.
  4. We’ll send your user ID to the email address on file.

Tip: Your account number is located at the top left of your paper billing statement

Reset your password

  1. On the Sign in to DIRECTV page, select Forgot Password?.
  2. Enter your User ID and Last name and select Continue.
  3. We’ll email you a temporary password. Copy and paste your temporary password in the entry field and select Continue.
  4. Enter a new password and confirm it.
  5. Select Continue.
Heads up: Temporary passwords cannot be used to sign in at

  1. Stream support
  2. Billing & account management
  3. User ID & passwords
  4. Get help with your user ID or password