Get help with Samsung TV issues

Having trouble with video or sound on the DIRECTV STREAM app? Learn ways to fix common issues on your Samsung TV.


General tips

Try these options first to fix many picture and sound issues with the DIRECTV STREAM app.
  • Confirm your TV is compatible with the DIRECTV STREAM app.
  • Close and reopen the DIRECTV STREAM app.
  • Check your TV for software updates.
  • Uninstall and then reinstall the DIRECTV STREAM app.
  • Restart your TV.
  • Make sure your TV is connected to your home network. On your TV, select Settings, and then Network. Choose Network Status. You’ll see images of your TV, router, and internet as they connect in that order. Look for 3 dots between the images to show you’re connected. See an X? You’ve lost your connection.

Want more tips? Learn how to improve DIRECTV STREAM streaming and fix connection errors.

Important: When you set up an DIRECTV STREAM device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV STREAM app on your Samsung TV is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.

Check for software updates

Software updates should occur automatically. To check your TV software manually:
  1. Press Home on your TV remote.
  2. Scroll right to Settings and select Support.
  3. Choose Software Update.
  4. Select Update Now.

Find more help for your Samsung TV

Get additional help at Samsung TV support.