Uninstall and then reinstall the DIRECTV STREAM app.
Restart your TV.
Make sure your TV is connected to your home network. On your TV, select Settings, and then Network. Choose Network Status. You’ll see images of your TV, router, and internet as they connect in that order. Look for 3 dots between the images to show you’re connected. See an X? You’ve lost your connection.
Important: When you set up an DIRECTV STREAM device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV STREAM app on your Samsung TV is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.
Check for software updates
Software updates should occur automatically. To check your TV software manually: