Make sure your TV is connected to your home network. On your TV, select Settings >, Network. Choose Network Status. You’ll see images of your TV, router, and internet as they connect in that order. Look for 3 dots between the images to show you’re connected to confirm connection. See an X? You’ve lost your connection.
Important: When you set up a DIRECTV STREAM device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV App on your Samsung TV is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.
Check for software updates
Software updates often occur automatically. To check your TV software manually: