Fix Apple TV viewing issues

Try these options first to fix many picture and sound issues with the DIRECTV STREAM app.

• Check the HDMI connection between your Apple TV and television.
• Close and restart the DIRECTV STREAM app.
• Turn off your Apple TV for at least 30 seconds and turn it back on.
• Restart your home network
• Make sure you’re connected to your home network. From the Apple TV home menu, select Settings and then Network.
• Check for DIRECTV STREAM app updates. Apple TV should automatically update the DIRECTV STREAM app. If you turned off automatic updates, you can get updates from the App Store^®.
• Make sure your tvOS is up-to-date. Go to Settings then System and select Software updates. Confirm you have the most current software. If it isn’t, update your software and restart the DIRECTV STREAM app.
• Uninstall and reinstall the DIRECTV STREAM app. Once you remove the app, download it again from the App store.

Want more tips? Learn how to improve AT&T TV streaming and fix connection errors.

Important: When you set up your DIRECTV STREAM device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV STREAM app on your Apple TV will also be limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.