Troubleshoot DIRECTV STREAM app crashes, sound, and video issues on your Apple TV.
INSTRUCTIONS & INFO
Try these options first to fix many picture and sound issues with the DIRECTV STREAM app.
Check the HDMI connection between your Apple TV and television.
Close and restart the DIRECTV STREAM app.
Turn off your Apple TV for at least 30 seconds and turn it back on.
Restart your home network
Make sure you’re connected to your home network. From the Apple TV home menu, select Settings and then Network.
Check for DIRECTV STREAM app updates. Apple TV should automatically update the DIRECTV STREAM app. If you turned off automatic updates, you can get updates from the App Store®.
Make sure your tvOS is up-to-date. Go to Settings then System and select Software updates. Confirm you have the most current software. If it isn’t, update your software and restart the DIRECTV STREAM app.
Uninstall and reinstall the DIRECTV STREAM app. Once you remove the app, download it again from the App store.
Important: When you set up your DIRECTV STREAM device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV STREAM app on your Apple TV will also be limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.
Sound and data issues
Check sound settings
On your Apple TV, select Settings, then Audio & Video.
Audio Out is set to Apple TV.
Sound Effects and Music are set to on.
In Surround Sound settings, make sure that Best Quality Available is selected.
Clear DIRECTV STREAM app cache and data
From the Apple TV home menu, select Settings, then Apps and Manage Installed Apps.