Get help with iOS streaming issues

Troubleshoot DIRECTV STREAM app crashes, keyboard display, sound, and video issues on your iOS device.

ArticleINSTRUCTIONS & INFO

General tips

Having trouble streaming the DIRECTV STREAM app with your iPad®, iPhone®, or iPod touch®?
  • Make sure you have a compatible device
  • Restart your device.
  • Close and restart the DIRECTV STREAM app.
  • Check for DIRECTV STREAM app updates.
  • Check for iOS updates.
  • Uninstall and reinstall the DIRECTV STREAM app.
Just having sound issues?
  • Make sure your device isn't set to Silent mode.
  • Check the audio volume on your device.


Network and storage issues

Check network connections
To stream from the DIRECTV STREAM app, you must connect to Wi-Fi® or a cellular network. Here's how to make sure you're connected:
  • Launch other apps on your device and make sure they connect to the internet.
  • Check your Wi-Fi connection. On your device, select Settings and then Wi-Fi. Look for a check mark next to a Wi-Fi network.
  • Confirm other web-enabled devices are connected to your Wi-Fi network.
  • Make sure the device is on your provider network, if you aren’t connected to Wi-Fi.

Free up iOS storage
If your device is low on storage, you may have streaming issues. Here’s how to check your device’s memory.
  1. Select Settings and then General.
  2. Choose Storage & iCloud Usage. Your device displays Used versus Available space.
  3. If your memory is almost full, try uninstalling apps you no longer need.

Find more iOS help

For more help with your Apple device, visit Apple Support.
  1. Support
  2. Quick fixes & troubleshooting
  3. Device issues
  4. Get help with iOS streaming issues