Welcome to Support!

Need help? We’re here for you. If you are experiencing freezing with your DIRECTV device, perform a factory reset by holding the reset button on your device for 20 seconds. This may require multiple resets.

Billing & account

Channels lineups

Devices & streaming

Quick fixes

Featured solutions

Get the DIRECTV STREAM app

Set up equipment

Manage account

Review channel lineups

Help with user ID and password

Learn about device and stream limits

Fix common DIRECTV app issues

Update payment method

Watch local channels

Record and watch shows with Cloud DVR

Manage premium channels and packages

Reconnect DIRECTV STREAM

Frequently asked questions

Got questions? You’re not the only one! See our
answers to the most common questions.

How do I get the DIRECTV app?

Not sure if your device is supported? Check now

Go to your device’s app store:

Select the DIRECTV app and follow the prompts. Have your DIRECTV user ID and password handy for sign-in.

How do I record, and watch shows with Cloud DVR?

Want to record a show or movie to watch later? You can:

Record from the guide, the browsing carousel, or a device.
Schedule an upcoming recording now. It won’t show in your playlist until it’s done recording.
Schedule a recording on any device and watch it on another.
Record multiple shows at the same time until you use all your storage hours.
Store titles for up to 9 months with DIRECTV. You’ll see an alert 7 days before a recording expires.

For TV series recordings:

Customers with 20 hours of Cloud DVR storage are allowed a maximum of 10 episodes per TV series.
Customers with Unlimited Cloud DVR storage are allowed a maximum of 30 episodes per TV series.
Once the maximum episode limit is met, the oldest recorded episode will be automatically deleted first (within 9 months or less) to make room for the next recorded episode.

How do I activate NBA League Pass?

NBA League Pass is a subscription-based package that delivers up to 40 live NBA regular season games per week - all in HD. The NBA action appears on Ch. 750-768 during the regular season. NBA TV can be found on Ch. 216.

Check out NBA game schedules

NBA LEAGUE PASS packages for the regular season will not automatically renew. Get more info at directv.com/sports.

How do I fix common DIRECTV app issues?

Try these tips:

Check for app updates in your app store. If an update is available, install it and restart your device.
Check for device software updates and install.
Close and restart the DIRECTV app.
Reboot your phone or tablet.
Uninstall and reinstall the DIRECTV app.
Re-launch the DIRECTV app and try again.

To reinstall the DIRECTV app:

Go to your device’s app store: Apple App store, Google Play store, Amazon for Android.
Select the DIRECTV app and follow the prompts for installation.

Still need help?

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Prefer to talk?

Just pick up the phone to talk to our support on 866.983.5220. Both technical and billing & account support are open every day from 7:00 AM to 9:00 PM CT.