Get help with streaming issues on the DIRECTV App

Learn how to fix common problems like the app crashing or buffering while using the DIRECTV App.

ArticleINSTRUCTIONS & INFO

Fix common streaming issues

If you experience buffering while streaming the DIRECTV App or the app repeatedly closes or crashes, try the following tips:
  • Check your Wi-Fi connection for stability.
  • Check for updates to the app in your App Store. If an update is available, install it and restart the device.
  • Check for software updates on your mobile device.
  • Close out and restart the DIRECTV App.
  • Restart your mobile device.
If the trouble continues, you can uninstall the app by removing it from your device. To reinstall it, go to your App Store and search for DIRECTV App.
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