Manage your repair appointment

Find out how to check, change, reschedule, or cancel your service call appointment.


Check your appointment online

You have easy access to your appointment info.

  1. Sign in to your account.
  2. Go to My Orders & Service Calls.
  3. Review the details of your upcoming appointment: Date, time and approximate duration, your technician’s arrival window, and appointment status.
  4. Need to reschedule or cancel your appointment? No problem – just select the associated link.

To receive reminders, sign up for Appointment Alerts. We’ll text or call you with a reminder on the day of your appointment. We’ll also let you know when your tech’s due to arrive.

Good to know: If you have multiple DIRECTV appointments, the first one scheduled will display in the Appointment Tracker. Once it completes, the details of your next appointment will display.