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https://services.att.com/kmservices/v2/contents/KM1443051?app-id=directv

Check the Satellite-In (or SAT-IN) cable to make sure all connections between your receiver and the wall outlet are secure. If any adaptors are connected to the cable, check them too. <img alt="Shows the location of the cable coming from your dish" height="251" src="http://www.att.com/ecms/dam/att/consumer/help/image/SAT-in-connection.png" width="336"></img>

Test receiver connections

If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. Don&#39;t climb on your roof. If you can&#39;t safely remove an obstruction, or you still have issues, <a href="https://www.att.com/support/contact-us/directv" target="_blank" title="Link opens in new window">contact us</a>.

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