Go to your receiver and press the Guide button on the front panel. If it works, continue with the steps below. If not, make sure it’s powered on and troubleshoot your receiver
The remote uses light to send the signal to the receiver. If anything blocks the receiver, it can affect how well the remote responds.
- Make sure nothing blocks the path between the receiver’s sensor or the remote’s emitter. The sensor is on the front of the receiver, and the emitter is on top of the remote.
- Clean the remote control's emitter and the receiver’s sensor with a soft, lint-free cloth. Wipe the top of the remote and use the same type of cloth to wipe the front panel of your receiver.
- Turn the brightness down on the TV.
Try pairing your remote
- Press MENU on the remote.
- Select Settings, then Remote Control.
- Select IR/RF Setup.
- If currently in RF mode, change to IR.
- Select Continue.
- Press the Exit button.
Your remote should now be paired and you can change to IR or RF.
Reset your receiver
- Most DIRECTV receivers have a red button inside the access card door or on the side of the receiver. Press the red button to restart it.
- If you can't locate the red button, unplug the receiver's power cord from the electrical outlet. Wait 15 seconds, then plug it back in.
If you’re still having trouble, order a remote control