Get help with your user ID or password

Find out how to retrieve your DIRECTV username or reset your sign-in password.

Retrieve your username

Heads-Up: You’ll be redirected to during these steps.

  1. On the Sign in to DIRECTV page, select Forgot user ID?.
  2. Enter your email address or account number.
  3. Select Continue.
  4. We’ll send your user ID to the email address on file.

Tip: Your account number is located at the top left of your billing statement.

Reset your password

  1. On the Sign in to DIRECTV page, select Forgot Password?.
  2. Enter your User ID and Last name and select Continue.
  3. We’ll email you a temporary password. Copy and paste your temporary password in the entry field and select Continue.
  4. Enter a new password and confirm it.
  5. Select Continue.

Heads-Up: Temporary passwords cannot be used to sign in at