Read this before you return your equipment
Find out how to return your equipment.
DETAILED INFOIf you started the return process online, we’ll be in touch. Otherwise, chat with us or call 800.288.2020 to get started. We’ll tell you the best way to return your equipment at no cost.
- Be sure to give us an email or mailing address where we can contact you about your return. Check your spam folder if you don’t see our email in your inbox.
- Have wireless phone service? Get info on how to return your wireless device
- Is your internet service DSL? Find out how to return your DSL equipment
Good to know
- Not sure what equipment you have to return and how? Find out how to return your equipment
- Want to avoid non-return fees? Make sure to send your undamaged equipment back within 21 days of the service change or disconnect date.
- We offer a 90-day equipment warranty from the installation date. If your equipment fails within 90 days, contact us. We’ll swap it out at no charge.