Suspend DIRECTV service

You can temporarily suspend your DIRECTV account. This is a helpful option if you’ll be vacationing for an extended period.


How to suspend DIRECTV service

To suspend your DIRECTV® service, call us at 800.531.5000. Keep in mind that we apply a fee of up to $7 per month for suspended accounts.

What to know before you suspend service

  • You must suspend the account for at least 30 days and no longer than 6 months.
  • If you agreed to keep a certain level of programming to get a special offer or lower equipment price, you won’t be able to suspend your service.
  • You must have no balance due on your account.
  • If you only have 1 account, you can suspend it 2 times in a 12-month period. Have 2 or more accounts? You can suspend each one a maximum of 4 times in a 12-month period. If applicable, we’ll extend your service agreement for the amount of time you suspend your account. For example: Your service agreement expires in June, but then you suspend the account for 4 months. The updated service agreement now ends in October.
  • We can’t extend recurring or promotional credits. For example: You signed up for a 12-month offer that gives you a $10 credit each month. You have 6 months of the offer left, but then you suspend your account for 2 months. You won’t get the credits for those 2 months. You’ll get the remaining 4 months of credits after you reinstate your account.
  • If you have an active sports subscription installment payment, you’ll still owe the installments that would have been due. We’ll bill you when you reinstate your account, even if the season has ended.