If the buttons on your remote are not responding, try resetting the receiver and remote control.
Reset a receiver- On most DIRECTV receivers, there is a red button on the side of the receiver or inside the access card door.
- Press and hold the red button until the receiver restarts.
Note: Are you unable to locate the red button? Unplug the receiver's power cord from the electrical outlet. Wait 15 seconds before plugging it back in.
Reset a remote controlIf restarting your receiver didn’t help, try resetting the remote control:
- Press MENU on the remote.
- Arrow down to Settings and press SELECT.
- Go to Remote Control and press SELECT.
- Select Pair/Program Remote. Depending on your setup, this may be automatic, or you may have to enter codes into your remote. Use the code lookup tool to find the 5-digit code.
If that didn't help, try resetting the remote to its default factory settings:
- Press and hold MUTE and SELECT together until the light flashes three times.
- Press 9, 8, 1 and SELECT. The remote flashes four times and should now reset.