Manage your install or repair appointment

Check, change, or cancel your appointment. Plus, learn how to get ready for a new service installation.

Get ready for your new service

We want your installation to be as stress-free as possible.
  • Make sure someone 18 or older is available for the entire installation. It usually takes about four hours.
  • Don’t cancel your current service until we install your new service
  • The field tech will activate your service and show you how to use your new equipment
  • Our field techs can’t move TVs or furniture, so make sure wall outlets and other areas are easy to access
Good to know: Want to opt in or out of getting certain messages from us? You can change your text message preferences anytime. Learn how to manage your privacy options   Learn how to manage your privacy options

For traditional home phone

  1. Go to
  2. Choose Home Phone.
  3. Enter your home phone number and select Continue.
  4. Select Check Trouble Report Status.
  5. Sign in with one of the following to see your appointment details:
    • Your home phone number and the last four digits of the account owner’s Social Security number
    • The user ID and password on the account