DIRECTV error code: 731, 732, 733, or 736

If you see one of these codes, your receiver had trouble ordering a DIRECTV Cinema or Pay Per View title. Learn how to fix these errors.

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Receiver not connected to the phone or internet

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a landline phone. If your receiver isn't connected, you can order a movie or event online, via SMS text or by phone. Learn more about On Demand and Pay Per View.

Receiver connected to a landline phone

If your receiver is connected to a landline phone, try these steps.
  1. Refresh your receiver. Many simple and common problems can be easily fixed by refreshing your service.
  2. Check that your phone cable is connected to the phone port, not the Ethernet port.
  3. Unplug the phone cable from the phone jack and plug it back in. Make sure each end securely snaps in place. If you're using accessories that could have a defect (such as phone line splitters), remove them and plug the phone line directly into the phone jack.
  4. Test the phone jack by temporarily disconnecting your receiver's line and plugging in a regular phone. If you don't hear a dial tone, the problem is with your wall jack.
  5. If your phone jack is working, call us at 800.531.5000 to request a signal call back to the satellite.

Your receiver is connected to the internet and you don't have Whole-Home DVR service

Your receiver must be connected to the internet by Ethernet cable whether you have a Cinema Connection Kit (CCK) or Whole-Home DVR service.

Cinema Connection Kit

  1. Refresh your receiver. Many simple and common problems can be easily fixed by refreshing your service.
  2. Check your internet connection. If you think your internet is down, please contact your internet service provider.
  3. Check that the Ethernet cable that connects your Cinema Connection Kit (CCK) to your HD DVR is plugged in to the Ethernet port on the back of your HD DVR. Unplug it and plug it back in. Make sure each end securely snaps in place.
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