Find out how to return your AT&T equipment

Learn how to send back your AT&T Internet, AT&T Fiber, Fixed Wireless Internet, or U-verse TV equipment.

ArticleDETAILED INFO

Getting started

Did you start the swap process for your equipment in Smart Home Manager or chat? Have you already spoken to an agent about your return? Check your email for what you’re required to send back and next steps.

FYI: If you’re expecting an email but don’t see it, check your spam or junk folders.

Do you need help returning your equipment? Based on your service and equipment, what you’re required to return may vary. Give us a call at 800.288.2020. We’ll ask for your email or mailing address where we can let you know exactly what to return.

What to return

While each return process may be different, we have a general list of what you should send back and what you can keep.



Other services
Dispose of equipment you don't want to or can't return

Where to take your equipment

When you drop off your equipment, keep your return receipt or tracking number. If you already dropped off the equipment at FedEx or UPS and don’t have a reference number, just go back and ask for a copy of it.

If we ask you to go to FedEx or UPS
It's fast and easy–no packing necessary. Just take your unboxed equipment and nine-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. Don't know your account number? Look on your bill, or learn how to find it now.
  • FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.
  • You'll get a receipt confirming your return, and we'll also know your equipment is on its way.
If we send you a return kit
  1. Pack up the equipment you're sending back to us.
  2. Attach the prepaid shipping label to the return kit.
If we include a prepaid label in your new equipment's box
  1. Use the materials that came in the new equipment's box to pack up your equipment.
  2. Tear off the bottom receipt tab from the prepaid shipping label.
  3. Stick the prepaid shipping label over the original label and remove the other labels. Without this return label, it won't be sent back to us.
  4. Find out where to drop it off:

Helpful tips

  • To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Learn more about return equipment fees and charges
  • If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.
  • Didn't get your return box? Other return concerns? Contact us