Get help with Gemini connection errors

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<p>If you see error codes 215, 218, or 219, your Gemini receiver/device is no longer connected or receiving signal. Learn more about these errors below including troubleshooting steps.<br><br></p>
<table style="height: 151.528px;" width="760"><tbody><tr style="height: 45.625px;"><td colspan="1" rowspan="1"><strong>Error Code</strong></td><td colspan="1" rowspan="1"><strong>Description </strong></td><td colspan="1" rowspan="1"><strong>Instructions</strong></td></tr><tr style="height: 55.25px;"><td colspan="1" rowspan="1">215</td><td colspan="1" rowspan="1">Device has been tampered with and <br>content cannot be displayed.</td><td colspan="1" rowspan="1">Device must be returned and replaced. <a href="https://www.directv.com/support/satellite/#contactUs" target="_blank" title="Contact us">Contact us</a></td></tr><tr style="height: 50.6528px;"><td colspan="1" rowspan="1">219</td><td colspan="1" rowspan="1">Critical software update required.</td><td colspan="1" rowspan="1">Device requires a software update to continue working properly.</td></tr></tbody></table>
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Fix connection errors on Gemini device

If you see error codes 215, 216, 217, 218, or 219 on your screen, your DIRECTV box is no longer connected. Find help here!

Get Help with Gemini Connection Error Codes

<p>If you see error codes 215 or 219 on your screen, your Gemini device is no longer connected. Find help here!</p>

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Error Code	Description	Instructions
215	Device has been tampered with and content cannot be displayed.	Device must be returned and replaced. Contact us
219	Critical software update required.	Device requires a software update to continue working properly.

Get help with Gemini connection errors

Fix connection errors on Gemini device

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