1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
2. See if you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
   
3. Wait 15 seconds, then plug it back in.

Good to know: This power inserter is usually black or grey and the size of a small brick. Make sure it isn’t plugged into a power outlet that can be turned off.

If you have to schedule a service call, you can still enjoy your favorite movies and shows.
Here’s how:

• TV - To access anything recorded to your DVR, press List on your remote.
• On Demand - Go to Ch. 1000 to browse thousands of free titles or Ch. 1100 for the latest movies in DIRECTV CINEMA.
• Computer or tablet - Sign in to stream.directv.com/watchnow and choose Watch Online.
• Mobile device - Download the DIRECTV App from the Apple^® App store^® or Google Play^TM store. After you sign in, choose the option for watching on your device.