Get help with DIRECTV error code 775
If you see error code 775, your DIRECTV receiver is having trouble communicating with your satellite dish.
Here's what to do
- If you recently moved your receiver to a different room or location, moving it back can resolve the issue. If you choose to keep it in the new location permanently, please chat with an agent or call us to schedule a technician.
- Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
- See if you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
This power inserter is usually black or grey and the size of a small brick. Make sure it isn’t plugged into a power outlet that can be turned off. - Wait 15 seconds, then plug it back in.
Good to know
You still have options to enjoy your favorite movies and shows. Here's how:
- TV - To access anything recorded to your DVR, press List on your remote.
- On Demand - Go to Ch. 1000 to browse thousands of free titles or Ch. 1100 for the latest movies in DIRECTV CINEMA.
- Computer or tablet - Sign in to stream.directv.com/watchnow and choose Watch Online.
- Mobile device - Download the DIRECTV App from the Apple® App store® or Google PlayTM store. After you sign in, choose the option for watching on your device.
Still need help? Contact us via chat or call 800.531.5000. For a quick response, we recommend using the chat option.
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