Rent or buy Movies and TV episodes FAQ, DIRECTV via Internet
Learn more about renting and buying movies and purchasing TV episodes on DIRECTV via Internet from your Gemini or Gemini Air device.
FREQUENTLY ASKED QUESTIONS
What devices are supported?
You can SEARCH for, RENT or BUY titles, and PLAYBACK ordered titles from your Gemini or Gemini Air device.
The Gemini or Gemini Air device is the streaming device that is exclusive to DIRECTV. This device allows you to stream live TV, use apps, watch on-demand content, set DVR recordings and more.
The Gemini or Gemini Air device is the streaming device that is exclusive to DIRECTV. This device allows you to stream live TV, use apps, watch on-demand content, set DVR recordings and more.
How do I purchase a Gemini or Gemini Air device?
- Log in to your DIRECTV online account.
- Go to Overview.
- Under My Streaming Devices, select Manage.
- Select Add a Device.
- Choose the quantity of devices and payment option.
- Select Change shipping address if you need to update the shipping address.
- Enter new address on the next page.
- Click Save Address.
- Select Complete Order.
How do I find Movies and TV episodes for purchase or rent on my Gemini or Gemini Air device?
On your Gemini or Gemini Air, you can find a growing catalog of Movies and TV Shows in the Home or On Demand sections. You can also find Movies and TV Shows in the Video Store tab available on Gemini devices only. On your remote control, press the Home button and then press the left arrow to find the Video Store and On Demand tabs. If you are looking for a specific title, you can search by entering keywords or using voice search. Available titles for purchase or rent are displayed in search results with a "$" shown underneath a title. You may also find a purchase or rental option in the Ways To Watch section of a title's info page.
Can I buy or rent Movies and TV episodes?
On your Gemini or Gemini Air device, Movies are available to buy or rent, and TV episodes are available to buy only. Playback is available on any supported device.
Where can I find my purchased and rented Movies and TV episodes?
You can locate your purchased titles by visiting My Library >> Purchases on your Gemini or Gemini Air devices, on stream.directv.com, and supported apps.
Can I buy whole seasons of TV episodes?
While you cannot purchase whole seasons or series of TV episodes at this time, you can buy individual episodes.
Can I set a season pass for a TV series?
Not currently, but individual episodes are available for purchase.
How long do I have access to my DIRECTV purchases and rentals?
When you buy a title: A purchased title remains in your video library for viewing on Gemini or Gemini Air devices, on stream.directv.com, and supported apps for as long as you remain a DIRECTV subscriber.
When you rent a title: You have 30 days from the date of rental to begin viewing the title. A rented title remain in your video library for viewing on your Gemini or Gemini Air devices, on stream.directv.com, and supported apps for 30 days from date of rental. Once you start watching a rented title you have a minimum of two days to complete watching it. Note: Some titles have longer viewing periods.
When you rent a title: You have 30 days from the date of rental to begin viewing the title. A rented title remain in your video library for viewing on your Gemini or Gemini Air devices, on stream.directv.com, and supported apps for 30 days from date of rental. Once you start watching a rented title you have a minimum of two days to complete watching it. Note: Some titles have longer viewing periods.
How do I bookmark Titles?
When you’ve found the Title that you want to bookmark to watch later, select the +Bookmark option on the Title’s info page. You can locate your bookmarked Titles under My Library >> Bookmarks.
How do I set parental control options?
- Go to Settings on your Gemini or Gemini Air devices.
- Select Preferences.
- Select Parental Controls and follow the prompts.
What happens to my Titles if I disconnect DIRECTV service?
You must be an active DIRECTV subscriber to watch your purchased or rented Titles. You will no longer have access to your Titles if your service is disconnected, even if you return as a DIRECTV customer in the future.
Do Titles transfer between DIRECTV products and platforms? i.e., between DIRECTV via Internet and DIRECTV via Satellite?
Purchased and rented Titles are non-transferrable from one DIRECTV platform to another. So, if you purchased Titles on your DIRECTV via Internet account you will not be able to view them through the DIRECTV via Satellite.
Can I get a refund on a Movie or TV episode that I purchased?
BUY TITLE: Purchased Title remains in your video library for viewing on Gemini or Gemini Air devices for as long as you remain a DIRECTV subscriber. You have 60 days to cancel an unviewed Title and get a refund.
RENT TITLE: Rented Title remains in your video library for viewing on supported Gemini or Gemini Air devices. You have 30 days from date of rental to begin viewing the Title. You have 30 days to cancel an unviewed Title and get a refund.
CANCEL TITLE: Canceling removes the Title permanently and you will no longer have access. You can cancel an unviewed Title and get a refund. To learn how to cancel a Title, visit this article.
RENT TITLE: Rented Title remains in your video library for viewing on supported Gemini or Gemini Air devices. You have 30 days from date of rental to begin viewing the Title. You have 30 days to cancel an unviewed Title and get a refund.
CANCEL TITLE: Canceling removes the Title permanently and you will no longer have access. You can cancel an unviewed Title and get a refund. To learn how to cancel a Title, visit this article.
DIRECTV VIA INTERNET’s Terms and Conditions.
Review DIRECTV VIA INTERNET’s Terms and Conditions applicable to your purchased or rented video content.
Terms and Conditions
These Terms and Conditions (“Terms”) set forth additional terms and conditions applicable to your purchase or rental of video content (“Content”) through your DIRECTV via Internet service (the “Service”). Your purchase or rental is also subject to any other agreements (including privacy policies and customer agreements) and terms and conditions, in each case as updated from time to time, that may apply to your use of the Services. These Terms, together with all the foregoing agreements and terms and conditions (which are hereby incorporated by reference) collectively constitute the “agreement” that is referred to herein. You agree to abide by all the terms of the agreement, and your purchase (or rental) and use of Content constitutes your acceptance of all such terms. If you do not agree to any term of the agreement, do not purchase, or rent any Content.
1. You understand and agree that when you purchase or rent Content, you are only acquiring a license to access the Content for as long as you maintain a subscription to DIRECTV via Internet service (subject to any rental period limits), as determined by DIRECTV in its sole discretion. In addition, your license to access the Content is subject to these Terms, as well as any limitations imposed by any digital rights management technology used to protect the Content. Upon payment of the applicable purchase price, DIRECTV grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Content solely for your personal, non-commercial/non-public, entertainment use. You agree that this license does not permit you to copy (in whole or in part), sell, rent, lease, distribute, broadcast, sublicense, transfer, or otherwise assign any portion of any Content and/or any rights or license associated with any Content (including without limitation, any code or credentials that allow access to any Content).
2. Subject to these Terms and any rental period limits, your purchased or rental Content will be available for playback on supported devices if you remain a DIRECTV via Internet subscriber in good standing as solely determined by DIRECTV. Access to all Content will be disabled upon deactivation or termination of your DIRECTV via Internet service.
3. Streaming of rental Content is limited to two devices concurrently. Streaming of purchased Content is limited to three devices concurrently. Data charges may apply. You are solely responsible for all data charges or fees incurred to stream Content.
4. You may cancel purchases and rentals of Content for refunds as permitted by DIRECTV. DIRECTV does not offer exchanges. The purchase or rental price of Content may change at any time. We do not offer you price protection or refunds in the event of a decrease in price, whether through a promotional offering or otherwise.
5. DIRECTV will not be liable to you if Content becomes unavailable for purchase, download, rental or streaming due to licensing and other restrictions imposed by the Content provider. 6. You acknowledge and agree that all Content purchased or rented through your supported device may be available to other users and user accounts associated with your DIRECTV via Internet account, on any supported device accessed by those users. Please visit directv.com/stream for information on parental controls, locks and limits and password protection on your account.
Terms and Conditions
These Terms and Conditions (“Terms”) set forth additional terms and conditions applicable to your purchase or rental of video content (“Content”) through your DIRECTV via Internet service (the “Service”). Your purchase or rental is also subject to any other agreements (including privacy policies and customer agreements) and terms and conditions, in each case as updated from time to time, that may apply to your use of the Services. These Terms, together with all the foregoing agreements and terms and conditions (which are hereby incorporated by reference) collectively constitute the “agreement” that is referred to herein. You agree to abide by all the terms of the agreement, and your purchase (or rental) and use of Content constitutes your acceptance of all such terms. If you do not agree to any term of the agreement, do not purchase, or rent any Content.
1. You understand and agree that when you purchase or rent Content, you are only acquiring a license to access the Content for as long as you maintain a subscription to DIRECTV via Internet service (subject to any rental period limits), as determined by DIRECTV in its sole discretion. In addition, your license to access the Content is subject to these Terms, as well as any limitations imposed by any digital rights management technology used to protect the Content. Upon payment of the applicable purchase price, DIRECTV grants you a limited, non-exclusive, revocable, non-transferable license to access and use the Content solely for your personal, non-commercial/non-public, entertainment use. You agree that this license does not permit you to copy (in whole or in part), sell, rent, lease, distribute, broadcast, sublicense, transfer, or otherwise assign any portion of any Content and/or any rights or license associated with any Content (including without limitation, any code or credentials that allow access to any Content).
2. Subject to these Terms and any rental period limits, your purchased or rental Content will be available for playback on supported devices if you remain a DIRECTV via Internet subscriber in good standing as solely determined by DIRECTV. Access to all Content will be disabled upon deactivation or termination of your DIRECTV via Internet service.
3. Streaming of rental Content is limited to two devices concurrently. Streaming of purchased Content is limited to three devices concurrently. Data charges may apply. You are solely responsible for all data charges or fees incurred to stream Content.
4. You may cancel purchases and rentals of Content for refunds as permitted by DIRECTV. DIRECTV does not offer exchanges. The purchase or rental price of Content may change at any time. We do not offer you price protection or refunds in the event of a decrease in price, whether through a promotional offering or otherwise.
5. DIRECTV will not be liable to you if Content becomes unavailable for purchase, download, rental or streaming due to licensing and other restrictions imposed by the Content provider. 6. You acknowledge and agree that all Content purchased or rented through your supported device may be available to other users and user accounts associated with your DIRECTV via Internet account, on any supported device accessed by those users. Please visit directv.com/stream for information on parental controls, locks and limits and password protection on your account.
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