Get help with Samsung TV issues on DIRECTV

Try these options first to fix many picture and sound issues with the DIRECTV App.

• Confirm your TV is compatible with the DIRECTV App.
• Close and reopen the DIRECTV App.
• Check your TV for software updates.
• Uninstall and then reinstall the DIRECTV App.
• Restart your TV.
• Make sure your TV is connected to your home network. On your TV, select Settings, and then Network. Choose Network Status. You’ll see images of your TV, router, and internet as they connect in that order. Look for 3 dots between the images to show you’re connected. See an X? You’ve lost your connection.

Want more tips? Learn how to improve DIRECTV streaming and fix connection errors.

Important: When you set up an DIRECTV device at home, that location becomes the residential, non-mobile internet network associated with your device. This is called your home Wi-Fi network. Accessing the DIRECTV
App on your Samsung TV is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV device.