Get help with Gemini connection errors
If you see error codes 215, 216, 217, 218, or 219 on your screen, your Gemini device is no longer connected. Find help here!
INSTRUCTIONS & INFOFix connection errors on Gemini device
If you see error codes 215, 216, 217, 218, or 219, your Gemini receiver/device is no longer connected or receiving signal. Learn more about these errors below including troubleshooting steps.
| Error Code | Description | Instructions |
| 215 | Device has been tampered with and content cannot be displayed. | Device must be returned and replaced. Contact us |
| 216 | Device not connected to internet. During this 30-day window you can still watch your DIRECTV but will not have access to third party apps. | Connect device to your home network. Select Get Connected when displayed on-screen |
| 217 | Device not connected to internet for more than 30 days. You won’t be able to watch DIRECTV until it’s connected. | Connect device to your home network. Select Get Connected when displayed on-screen. |
| 218 | Device in Developer Mode and content cannot be displayed. | Device must be returned and replaced. Contact us |
| 219 | Critical software update required. | Device requires a software update to continue working properly. |
Enabling Android developer options
Android developer options are an additional set of features intended for users who develop applications on the Android platform.
Enabling these options potentially introduces security vulnerabilities and for this reason, this menu is turned off by default.
For users who wish to enable these options, please send a request to DevOptionRequest@att.com. Due to the security implications of these options, users will lose access to the DIRECTV content delivered by their receiver. Once enabled, this feature cannot be disabled and DIRECTV satellite content cannot be re-enabled on the Gemini device.
Enabling these options potentially introduces security vulnerabilities and for this reason, this menu is turned off by default.
For users who wish to enable these options, please send a request to DevOptionRequest@att.com. Due to the security implications of these options, users will lose access to the DIRECTV content delivered by their receiver. Once enabled, this feature cannot be disabled and DIRECTV satellite content cannot be re-enabled on the Gemini device.
Was this information helpful?