Check browser compatibility
Make sure you’re using a
supported browser.
Confirm internet connection
If you use wired connections, make sure your Ethernet cable is connected between your computer and an Ethernet port on your modem.
If you use Wi-FI
®, confirm you’re connected to your home network.
If you’re not connected, learn
how to fix connection issues.
Check internet speedWeak internet signals can cause streaming issues. Make sure you have the
suggested internet speeds.
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