Get details about ZenKey going away
Starting April 7, 2022, we’ll no longer offer the ZenKey app as a sign in method. Learn how you can continue to access your accounts.
FREQUENTLY ASKED QUESTIONS
What’s happening to ZenKey?
On April 7, 2022, ZenKey will no longer offer sign in services on our websites. Once it’s removed, you’ll have to use your AT&T user ID and password to sign in to your AT&T account or services.
We’ll continue to work to provide you with security tools to keep your info safe.
We’ll continue to work to provide you with security tools to keep your info safe.
What if I forgot my ID or password?
It’s easy to recover your AT&T user ID or reset your password. Choose the one you need:
Need help signing in to another service? Check with that provider for more details.
Need help signing in to another service? Check with that provider for more details.
What should I do if I have the ZenKey app on my phone?
All you have to do is remove the app from your phone. We’ll do the rest, including removing your ZenKey profile from your AT&T user ID. Don’t worry, this won’t affect the security of your account.
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