User permissions for your DIRECTV account
Learn more about who can access your DIRECTV account online or on the phone with AT&T.
DETAILED INFOWho can manage accounts
- Learn more about who can manage your account online. Every primary or secondary access user must have a user ID and password.
- When calling AT&T, an authenticated caller can make account changes. Callers must be properly authenticated prior to receiving help by phone.
User permission chart
This table shows the user permissions for the main functions on your DIRECTV account.
See all important details
| User permission levels | ||||
| Task | Primary access (online)1 | Secondary access (online)1 | Authenticated caller | |
| Make account updates | Ask general account questions | X | X | X |
| Enroll in AutoPay | X | X | X | |
| Enroll in Paperless Billing | X | X | X | |
| Control account access | Resolve issues with user ID or signing in | X | X | X |
| Add or remove a person's secondary access | X | |||
| Give your primary access to a secondary and change yourself to a secondary user | X | |||
| Make plan updates | Change your plan | X | X | X |
| Add or remove TV channels/packages | X | X | X | |
| Perform billing tasks | Make payments | X | X | X |
| Set up recurring payments | X | X | X | |
| Schedule a payment | X | X | X | |
| Get total account balance | X | X | X | |
| Get payment history | X | X | X | |
| View and print reports on usage and trends | X | X | ||
| Make profile updates | Change billing address | X | X | X |
| Update contact phone numbers | X | X | X | |
| Add email addresses | X | X | X | |
| Opt in or out of certain automated messaging | X | X | X | |
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