Streaming issues are usually because of a weak Wi-Fi®
signal or slow connection speed. For the best experience, make sure you have the suggested internet speeds
Not sure how fast your internet is? Test it nowImprove your Wi-Fi signal
These tips can improve your Wi-Fi®
Connect Ethernet-equipped devices
- Move your Wi-Fi gateway or router to a central location in your home.
- Keep your Wi-Fi equipment off the floor. Place it on an elevated surface, such as a desk or shelf.
- Make sure to keep your gateway away from stereos, speakers, phones, and metal objects like microwaves. These can cause interference.
- Disconnect unused devices from your Wi-Fi network. The more devices you add, the more your network performance is affected.
You get the best signals when you use an Ethernet cable to connect devices directly to your gateway. Here’s how to do it:
Restart your home network
- Turn off your TV device.
- Plug an Ethernet cable into your router or gateway and the other end into your device.
- Turn on your TV device and restart DIRECTV STREAM.
Restarting your gateway or router can fix many streaming issues. Just follow these steps:
Use default settings
- Shut down your mobile device or TV device.
- Unplug your gateway or router from its power source. Wait for at least 30 seconds.
- Plug in your gateway or router and wait for it to power up.
- Turn on your mobile device or TV device and restart DIRECTV STREAM.
Instead of using custom device connections, try the default settings.
Try another way to connect
- If you use a Virtual Private Network (VPN), disable it and connect through your home internet.
- If you have a custom DNS setting, reset your device, and restore the default DNS setting.
Having trouble with the DIRECTV app on your mobile device? Your home network might be the problem. Try using a different Wi-Fi network if there's one within range. Or, use your cellular data to watch DIRECTV STREAM.
Have AT&T Internet too? Learn how to optimize your connection