View your DIRECTV STREAM payment history and learn how to update your billing info.

Video Group - DIRECTV STREAM- Billing & account management - Payments & charges

Learn how to sign in and where to find user ID and password help for your DIRECTV STREAM account.

Video Group - DIRECTV STREAM- Billing & account management - User ID & passwords

Find out how to manage your account online, update your contact info, and more.

Video Group - DIRECTV STREAM- Billing & account management - Account details

Learn how to sign in, get user ID and password help, and manage your account. Find out how to contact us.

Video Group - DIRECTV STREAM- Billing & account management

Find tips to fix issues with sound, frozen picture or pixilation.

Video Group - DIRECTV STREAM - Quick fixes & troubleshooting - Picture or sound issues

Find out how to fix device issues and other troubleshooting tips.

Video Group - DIRECTV STREAM - Quick fixes & troubleshooting - Device issues

Get help fixing error codes and messages.

Video Group - DIRECTV STREAM - Quick fixes & troubleshooting - Error messages

Learn what to do if you temporarily lose signal, or experience issues using the DIRECTV STREAM app.

Video Group - DIRECTV STREAM - Quick fixes & troubleshooting - Connection or streaming issues

Get troubleshooting info and tips and learn how to fix streaming and connection problems.

Video Group - DIRECTV STREAM - Quick fixes & troubleshooting

Get info about your DIRECTV STREAM service including tips and recommendations.

Video Group - DIRECTV STREAM - Device & streaming options - Explore your new service

Learn more about device setup and how to watch on your smartphone, tablet or connected TV devices.

Video Group - DIRECTV STREAM -Device & streaming options - Device setup or replacement

Explore the settings and features to use for the best watching experience.

Video Group - DIRECTV STREAM - Device & streaming options - Settings & features

Learn how to get the most out of your DIRECTV STREAM service.

Video Group - DIRECTV STREAM - Device & streaming options - Streaming options

Learn about your DIRECTV STREAM service, how to set up compatible devices, and use the DIRECTV STREAM app.

Video Group - DIRECTV STREAM - Device & streaming options

Learn about your DIRECTV STREAM package, channel lineups, and local channels included in your subscription.

Video Group - DIRECTV STREAM - Channels, packages & programs - Channel lineups

Explore premium options like HBO Max and Showtime, and learn how to watch free content on demand.

Video Group - DIRECTV STREAM - Channels, packages & programs - Premium options & on demand

Watch your favorites at home or on-the-go, and learn how to access and manage your cloud DVR playlist.

Video Group - DIRECTV STREAM - Channels, packages & programs - Watch live & recorded TV

Learn more about seasonal sports packages and how to watch your favorite teams and events.

Video Group - DIRECTV STREAM - Channels, packages & programs - Sports & special event programs

Explore DIRECTV STREAM channel lineups, premium options, on demand content, sports programming, and more.

Video Group - DIRECTV STREAM - Channels, packages & programs

https://services.att.com/kmservices/v2/contents/KM1200953?app-id=directv

Look for device software updates in your software store and install, if necessary.<br>

Software updates

If you have issues with the video player or can&#39;t load content, try restarting your device. If that doesn&#39;t work, review the error messages below and the recommendations that follow. <br><h3>Error messages</h3><ul><li><strong>50001-001:</strong> Sorry, there is a problem. Please try again later. (Apple iOS &amp; tvOS)</li><li><strong>50002-001</strong> &amp; <strong>50002-002:</strong> Time for an update. You need to update your DIRECTV app to continue. (Apple iOS, tvOS, Android &amp; Amazon Fire TV only)</li><li><strong>50003-001</strong> &amp; <strong>50003-002:</strong> We can&#39;t seem to sign you in. Please connect to the internet and sign in again. (Apple iOS, tvOS, Android, Amazon Fire TV only)</li></ul><h3>Browser recommendations</h3><ul><li>We recommend using <strong>Chrome </strong>or<strong> Safari</strong>. </li><li>Disabling browser add-ons may improve video playback.</li></ul>

Fix error messages 50001, 50002 & 50003

<ul><li>Close and restart the DIRECTV app.</li><li>Check for DIRECTV app updates in your app store. If an update is available, install it and reboot the device.</li><li>Uninstall or reinstall the DIRECTV app.</li></ul>

Get help with video playback errors

Fix error messages 50001, 50002 & 50003

Error messages

Browser recommendations

Troubleshoot the DIRECTV STREAM app

Software updates