If you have issues with the video player or can't load content, try restarting your device. If that doesn't work, review the error messages below and the recommendations that follow.
- 50001-001: Sorry, there is a problem. Please try again later. (Apple iOS & tvOS)
- 50002-001 & 50002-002: Time for an update. You need to update your DIRECTV STREAM app to continue. (Apple iOS, tvOS, Android & Amazon Fire TV only)
- 50003-001 & 50003-002: We can't seem to sign you in. Please connect to the internet and sign in again. (Apple iOS, tvOS, Android, Amazon Fire TV only)
- We recommend using Chrome or Safari.
- Disabling browser add-ons may improve video playback.