If you’ve been scheduled for service interruption, you could be eligible for a one-time service interruption extension of up to a maximum of five days. Doing so will temporarily stop call attempts. This may take approximately 24 hours to take effect.
- Sign in to your directv.com account.
- Select Need more time to pay? In the My Account section.
- If the Request a Service Interruption Extension window displays, you’re eligible for a service extension.
- Select your expected payment date and Submit.
By requesting a service interruption extension, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If you see a Promise to Pay window, you’re NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. Learn how to make a Promise to Pay in the section above.
If your service interruption extension request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you. Return to directv.com to make a payment before your expected payment date to avoid additional fees and possible service interruption in the future.