Make a payment arrangement

Think you can’t pay by your due date? Learn how to schedule a promise to pay to avoid service interruption.

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Make a Promise to Pay

If you can’t make a payment by the due date or you’ve already missed a payment, you can make a Promise to Pay and let us know when you’ll be able to pay your bill. This may take approximately 24 hours to take effect.

  1. Sign in to your directv.com account.
  2. Select Need more time to pay? In the My Account section.
  3. In the Promise to Pay window, fill in your expected payment date, payment amount, and payment method.
  4. Select Submit.

Heads up: Late fees may still apply to your account.

By making a Promise to Pay, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If your Promise to Pay request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you.

Please return to directv.com to make a payment before your expected payment date to avoid late fees and possible service interruption in the future.

Request a service interruption extension

If you’ve been scheduled for service interruption, you could be eligible for a one-time service interruption extension of up to a maximum of five days. Doing so will temporarily stop call attempts. This may take approximately 24 hours to take effect.

  1. Sign in to your directv.com account.
  2. Select Need more time to pay? In the My Account section.
  3. If the Request a Service Interruption Extension window displays, you’re eligible for a service extension.
  4. Select your expected payment date and Submit.

By requesting a service interruption extension, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If you see a Promise to Pay window, you’re NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. Learn how to make a Promise to Pay in the section above.

If your service interruption extension request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you. Return to directv.com to make a payment before your expected payment date to avoid additional fees and possible service interruption in the future.

Potential fees

  • Late fees apply if you pay your bill after the due date.
  • We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
  • You'll owe a reconnection fee if you don’t pay by the date you agreed to and your service is suspended.