Make a payment arrangement
Think you can’t pay by your due date? Learn how to schedule a promise to pay to avoid service interruption.
DETAILED INFOMake a Promise to Pay
If you can’t make a payment by the due date or you’ve already missed a payment, you can make a Promise to Pay and let us know when you’ll be able to pay your bill. This may take approximately 24 hours to take effect.
Heads up: Late fees may still apply to your account.
By making a Promise to Pay, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If your Promise to Pay request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you.
Please return to directv.com to make a payment before your expected payment date to avoid late fees and possible service interruption in the future.
- Sign in to your directv.com account.
- Select Need more time to pay? In the My Account section.
- In the Promise to Pay window, fill in your expected payment date, payment amount, and payment method.
- Select Submit.
Heads up: Late fees may still apply to your account.
By making a Promise to Pay, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If your Promise to Pay request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you.
Please return to directv.com to make a payment before your expected payment date to avoid late fees and possible service interruption in the future.
Request a service interruption extension
If you’ve been scheduled for service interruption, you could be eligible for a one-time service interruption extension of up to a maximum of five days. Doing so will temporarily stop call attempts. This may take approximately 24 hours to take effect.
By requesting a service interruption extension, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If you see a Promise to Pay window, you’re NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. Learn how to make a Promise to Pay in the section above.
If your service interruption extension request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you. Return to directv.com to make a payment before your expected payment date to avoid additional fees and possible service interruption in the future.
- Sign in to your directv.com account.
- Select Need more time to pay? In the My Account section.
- If the Request a Service Interruption Extension window displays, you’re eligible for a service extension.
- Select your expected payment date and Submit.
By requesting a service interruption extension, you’re informing us of payment you’ll be making in the future and not scheduling an actual payment. If you see a Promise to Pay window, you’re NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. Learn how to make a Promise to Pay in the section above.
If your service interruption extension request is approved, you’ll see a confirmation on the website or in your email. If you do not see a confirmation, our chat agents will be able to assist you. Return to directv.com to make a payment before your expected payment date to avoid additional fees and possible service interruption in the future.
Potential fees
- Late fees apply if you pay your bill after the due date.
- We charge a convenience fee if you call or chat with us to make or schedule a payment arrangement.
- You'll owe a reconnection fee if you don’t pay by the date you agreed to and your service is suspended.
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