Exchange, set up, and activate your Genie 2 DVR

Learn to install your Genie 2 and return old equipment.


Set up the Genie 2 Server (PDF, 179KB)

Find out how to connect a replacement Genie 2 DVR. Also, learn how to return your old equipment.View PDF

How to set up a Genie 2 Server

Replace your DVR with the new Genie 2

Follow these steps to set up your replacement Genie 2.

Exchange Genie receivers
  1. Place your new Genie 2 next to your old equipment and transfer all cables and cords one at a time, connecting the power cord last.
  2. Plug the power cord into an electrical outlet.
  3. Power on your TV.
  4. Wait 3-4 minutes for the ADD CLIENT button at the top of your Genie 2 to start flashing green.

Set up and activate your Genie 2

Go to your nearest TV connected to a Genie Mini or Wireless Genie Mini client and turn on the TV. If you see the WIRELESS CONNECTION LOST screen, proceed with the bulleted items below. Otherwise, skip to the activation steps.
  • Select TROUBLESHOOTING (or More Information, if shown)
  • When error code 928 displays on the Reset screen, enter 9-8-7-6 on your remote
  • CONNECTING TO VIDEO BRIDGE will display on screen – if signal quality is good or excellent, select CONNECT NOW

Activation steps
When SATELLITE DISH SETUP displays on screen, it’s time to activate your Genie 2. You can:

Complete set up
Follow the guided screens on the TV to complete set up.

  1. When the NEW LOCATION screen appears, select ADD A NEW LOCATION.
  2. Name the room location and select SAVE NAME.
  3. On the COPY SETTINGS screen, select SKIP THIS STEP.
  4. On the REMOTE SETUP screen, select SET UP REMOTE LATER.

Heads up: Each Genie Mini or Wireless Genie Mini client needs to be paired to the new Genie 2 server. To pair additional Minis, check out the next section.

Pair additional Mini(s) to the Genie 2 server

Go to the next TV with a Genie Mini connected and turn on the TV.
  • If the WIRELESS CONNECTION LOST screen displays, follow the setup instructions from the previous section.
  • If not, repeat the instructions to ADD A NEW LOCATION.
Note: The ADD CLIENT session (indicated by the flashing green button on the Genie 2 server) times out after 60 minutes. Press the ADD CLIENT button if you need more time.

Return non-working equipment

Take the non-working equipment long with your account number to your nearest FedEx Office® Pack and Ship or The UPS Store® within 21 days to avoid a non-return fee - they’ll pack it up and ship it to us at no charge to you.

Learn more about equipment returns
  1. Support
  2. Orders, apps & equipment
  3. DVR & receiver setup
  4. Exchange, set up, and activate your Genie 2 DVR