Connect a replacement non-Genie receiver

If you received a replacement Genie DVR or receiver, learn how to connect it.

Exchange receivers

1. Place your new receiver next to your non-working receiver with both backs towards you.
2. One by one, disconnect and remove each cable from the back of your old receiver. The only cord you don't need to transfer is the old power cord.
3. Connect the new power cord to the new receiver and plug into an electrical outlet.
4. Power on your replacement receiver and your TV.

Set up and activate your receiver

1. On your remote, press and hold MENU and SELECT. The green LED blinks twice.
2. Press 9-8-7 on your remote. The Satellite Dish Setup screen displays on your TV.
3. Keep the default settings as they are.
4. Leave the Order ID field blank.
5. Select Continue and follow all instructions.
6. Activate your receiver online or call our automated activation line at 800.388.6597.
7. If needed, a prompt to program your remote control appears. Follow the onscreen directions or the steps in the article Program a remote control.

Did you receive a return shipping label for your old receiver? Send it back within seven days to avoid non-return fees.

If you don’t see a pre-paid shipping label, we encourage you to recycle your non-working equipment. For more info, see Sustainable Electronics.