Get help with Samsung TV issues

Having trouble with DIRECTV STREAM video or sound on the DIRECTV App? Learn ways to fix common issues.
ArticleINSTRUCTIONS & INFO

General tips

Try these options first to fix many picture and sound issues with the DIRECTV App:

  • Confirm your TV is compatible with the DIRECTV App.
  • Close and reopen the DIRECTV App.
  • Check your TV for software updates.
  • Uninstall and then reinstall the DIRECTV App.
  • Restart your TV.
  • Make sure your TV is connected to your home network. On your TV, select Settings >, Network. Choose Network Status. You’ll see images of your TV, router, and internet as they connect in that order. Look for 3 dots between the images to show you’re connected to confirm connection. See an X? You’ve lost your connection.


Want more tips? Learn how to improve DIRECTV STREAM streaming and fix connection errors.

Important: Accessing the DIRECTV App on your Samsung TV is also limited to your home Wi-Fi network. You can change your home Wi-Fi network up to 4 times within a 12-month period by relocating your DIRECTV STREAM device.

Check for software updates

Software updates often occur automatically. To check your TV software manually:
  1. Press Home on your TV remote.
  2. Scroll right to Settings and select Support.
  3. Choose Software Update.
  4. Select Update Now.

Find more help for your Samsung TV

Get additional help at Samsung TV support.

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