California Consumer Privacy Act (CCPA)

At DIRECTV we believe the more you know about how data is used for business and marketing purposes, the more you can enjoy the benefits from the responsible use of that information.

We collect, use and share information to deliver the video products and services you know and love. Whether it is new programming or a special offer that might interest you, like an offer for HBO Max, or simply to deliver your bill, information helps us provide you with the best customer experience possible.

You can see the categories of information we collect and find out more about how DIRECTV collects, uses and shares information, and the choices you have, in our Privacy Policy.

The CCPA gives California residents additional choices about how their personal information is used and shared. Specifically, residents can:

  • Request to view the information that we collect about you.
  • Tell us not to sell information that is linked to you.
  • Request deletion of information that is linked to you.

  • If you’re a California resident and would like to submit a request, we’ll first need to know what services you have.

    Please tell us what you would like to do?

    If you have more than one User ID, submit a request for each ID.

    Opt out of selling my personal information

    We may sell personal information with strict protections. Don’t want us to?

    Access my data

    Get a detailed report about the types of data we have.

    Delete my Data

    Want us to remove your personal information? Ask us to delete certain info.

    Submit an inquiry

    Wondering how your info might be used? Submit an inquiry today.

    Track a request

    Have your case ID and the confirmation email we sent you handy.

    Frequently asked questions

    The law lets California residents see the information collected about them. It lets them tell companies to delete their information, or not to sell their information. DIRECTV has always provided a level of transparency, choice, and control to customers.
    If you’re happy with your online experience, you don’t need to take any actions. Your access to online services and websites is not changing as a result of the new law.
    If you are a California resident and we verify your identity, we’ll send you an Access Report. It will contain items linked to you, like data about your services with us and marketing information.
    Yes. We’re implementing California’s new privacy rules for California residents. You can see marketing and privacy options at our Privacy Center . This includes the ability to opt in for some programs or say no to others.
    You have 2 options:
    • Complete an online data request
    • Give us call at 866.385.3193
    We’ll work as quickly as possible. If you live in California, we’re required to give you a data report within 45 days. It may take 90 days if we find we need more time - but we'll be sure to let you know.
    We use your data to do things like deliver your service and personalize experiences and offers - just for you. Here’s some of the data we have:
    • Information you’ve given us, like your home address for billing.
    • Data from our services you’ve used.
    • n some cases, info about your interests and demographics for marketing.
    Most importantly, we use strong safeguards to keep your data confidential and secure.Learn more at directv.com
    Your report will have items linked to you, like information about your services with us, and marketing info. Explore a data summary
    A do-not-sell request may prevent us from sharing some data between DIRECTV companies, like AT&T and WarnerMedia. For example, we make these transfers to bring you special offers, like an offer for HBO Max.
    We comply with your request as defined by California law. Keep in mind, the law also lets us keep data for things like:
    • Running the business.
    • Security and fraud protection.
    • Compliance with legal obligations.
    • Marketing our products and services to our own customers.
    Learn more about how our other companies use your data at their websites:
    If you already have your case ID, head over to the DIRECTV Data Request Center to check the status .
    You will be directed to the DIRECTV Data Request Center to Start an Inquiry .