1. Information We Collect
Information from you
To use the Services, we may collect certain types of information about you, including personal information (such as your name, address, email address, birth date, and payment method). For example, we may collect information from you, including, but not limited to, when you:
We also collect information related to your interactions with us and your use of the Services, including but not limited to which specific parts of the Services you view, your online activity, title selections, viewing histories and watching hours, reviews and ratings, payment history and correspondence.
Information We Collect Automatically
Information about your computer or device.We may collect information about the computer or devices you use to access the Services. For example, we may collect and store information such as your browser type, device ID, game system, MAC address, IP address, language, operating system, the date and time of your visit, the websites you visited immediately before and after visiting the Site, and other hardware and software information. If you access the Services through a device with GPS-based location features enabled, we may collect and use such information to provide requested location services and to customize certain programming and service options available to you through the Services. If you are not logged into your account while using such device, this location data does not personally identify you, but it does provide the real-time geographic location of your device. You can prevent the collection of GPS-based location information by disabling the GPS functionality on your device. Please be aware that disabling the GPS functionality on your device may affect the functionality or availability of some parts of the Services.
If you are uncomfortable with these technologies, you may disable them on devices used to access the Services or through your web browsers, in each case where such functionality is capable of being disabled. Please be aware that disabling certain of these technologies, such as browser cookies, may affect the functionality and availability of the Services.
If you use a mobile application to access the Services, you may receive tailored in-application advertisements. Each operating system, iOS for Apple phones, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application advertisements. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.
We do not collect through the Services information about your online activities over time or across third party websites or online services. Accordingly, we do not currently process or comply with web browser "do not track" signals or other third-party mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information.
Information from third parties
We may collect and receive information about you from third parties, such as programmers, servicers, commerce and business partners, consumer reporting agencies, and consumer data companies, and combine it with information we collect from you. If you connect to a third party social media service through an icon or link on the Services, we will collect the fact that you clicked on the icon or link, the area within the Services you clicked on, and the content or other information you posted through that connection. We may also obtain your user ID and/or user name associated with that third party service, any information/content you have permitted the third party to share with us, and any information you have made public in connection with that third party service.
2. Our Use of Your Information
We use the information that we collect to:
We keep your information as long as we need it for business, tax, or legal purposes. After that, we destroy it by making it unreadable or indecipherable.
3. How We Share Your Information
We may share or make available your personal information with certain third parties.For example, we may share your personal information with:
In most cases where disclosure of your personal information is being made pursuant to legal process, we will use reasonable efforts to provide you with prior notice of the subpoena or court order so that you have the opportunity to contest in a court proceeding such subpoena or court order.
Non-personal information. We may anonymize or aggregate any information we collect so that the information does not identify you. For example, we may share aggregate information with analytics companies, advertisers, or content providers about the volume of use on the Services, the specific videos in which users are most interested, and the effectiveness of advertisements viewed on the Services. We may also disclose and otherwise use, on an anonymous or de-identified basis, content ratings, consumption habits, commentary, reviews, and other information. You understand and agree that when we share viewing information using a unique identifier that does not reveal who you are, this unique identifier is not considered personal information and you will not assert that it should be treated as personal information. Our use and disclosure of such anonymized, aggregated, and other non-personal information is not subject to any restrictions under this Policy and we may use it and disclose it to others for any purpose without limitation.
4. Your Privacy Settings
Your use of the Services constitutes your explicit consent to our collection, use and disclosure of your information, including your personal information, as provided in this Policy.
We may, from time to time, use your information to contact you by mail, e-mail, or telephone to tell you about products or services that we or third parties may offer. If you do not wish to receive such calls or promotional materials from us, you may update your e-mail preferences by visiting "My Account" on nflst.directv.com
If you make these choices, you understand that we will not be able to inform you about any upcoming features, improvements, or promotions regarding our products or services.
Please note that you cannot unsubscribe from certain service-related correspondence from us, including messages relating to your account transactions. Regardless of your choices with respect to promotional communications and updates regarding content, we may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications, without offering you the opportunity to opt out of receiving them.
5. Links to Third-party Websites
The Services may contain links to websites or applications operated by third parties, including social networking websites. Since we do not control third-party sites and are not responsible for any information you may provide while on such sites, we encourage you to read the privacy policies on those websites before providing any of your information on such sites.
6. Security of Personal Information
We have implemented reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure or error-free. We do not, and cannot, guarantee the complete security of your information. To help us protect your privacy, you should maintain the secrecy of your email address and the password you may have set up in connection with your participation in the Services.
7. Accessing and Updating Your Personal Information
You may obtain access to your personal information that you have provided directly to us and correct any errors in such information by updating your account preferences by visiting "My Account" on nflst.directv.com
8. Children’s Privacy
The Services are not intended for use by children under the age of 13, and we do not knowingly collect personal information online from, or market online to, children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to remove such information and terminate the child's account.
CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
CCPA Personal Information (CCPA PI) is defined by California law as information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with California consumers or households.
THE INFORMATION WE COLLECT AND SHARE
We want to provide you with the information about how to exercise rights involving CCPA PI. Here is information about the CCPA PI we have collected from and shared about consumers over the past year.
Information We Collected From Consumers
In the year before the date this policy was issued, we collected these categories of CCPA PI:
We collected the above categories of CCPA PI for the following purposes:
We collected the above categories of CCPA PI from the following sources:
Information We Shared About Consumers
In the year before the date this policy was issued, we shared these categories of CCPA PI with entities that provide services for us, like processing your bill:
We may have shared each of the categories of CCPA PI listed immediately above with the following categories of third parties who perform services on our behalf:
We have not sold CCPA PI in the preceding 12 months.
YOUR RIGHT TO REQUEST DISCLOSURE OF INFORMATION WE COLLECT AND SHARE ABOUT YOU
We are committed to ensuring that you know what information we collect.You can ask us for the following information:
We are also committed to ensuring that you know what information we share about you.You can submit a request to us for the following additional information:
To exercise your right to request the disclosure of your CCPA PI that we collect or share, either go to www.directv.com/ccpa or contact us at 866-385-3193. These requests for disclosure are generally free.
YOUR RIGHT TO REQUEST THE DELETION OF CCPA PI
Upon your request, we will delete the CCPA PI we have collected about you, except for situations when that information is necessary for us to: provide you with a good or service that you requested; perform a contract we entered into with you; maintain the functionality or security of our systems; comply with or exercise rights provided by the law; or use the information internally in ways that are compatible with the context in which you provided the information to us or that are reasonably aligned with your expectations based on your relationship with us.
To exercise your right to request the deletion of your CCPA PI, either go to www.directv.com/ccpa or contact us at 866-385-3193. Requests for deletion of your CCPA PI are generally free.
YOUR RIGHT TO ASK US NOT TO SELL YOUR CCPA PI
You can always tell us not to sell your CCPA PI by going to www.directv.com/ccpa or contacting us at 866-385-3193.
Once we receive and verify your request, we will not sell your CCPA PI unless you later allow us to do so. We may ask for your permission to resume sale of your CCPA PI at a later date, but we will wait at least 12 months before doing so.
Verification of Identity – Access or Deletion Requests
Password Protected Account. If you maintain a password-protected account with us, in most cases you may submit an access or deletion request by authenticating yourself with a password the way you normally would when you access your account. You’ll have to authenticate yourself again to access your data or submit your deletion request.
Former Accountholders, Non-Accountholders (without Password Protected Account). If you do not have a password protected account, we will ask to verify your identity using our mobile verification process. This process captures an image of your identity document, such as your driver’s license, and compares it to a self-photo you submit. We will only use this information to verify your identity. We will delete it after the time expires allowed by the CCPA to process and respond to your request.
If we cannot verify your identity, we will not be able to respond to your request. We will notify you to explain.
You may designate an authorized agent to submit requests on your behalf. Your agent will need a valid power of attorney or written permission signed by you. If the agent relies on written permission, we’ll need to verify the agent’s identity. We may also contact you directly to confirm the permission. Your authorized agent can submit your requests by calling us at 866-385-3193.
WE DON’T MIND IF YOU EXERCISE YOUR DATA RIGHTS
CONSUMERS UNDER 16 YEARS OLD
As of the effective date of this policy, we do not have actual knowledge that we sell CCPA PI of consumers under 16 years of age. If we collect CCPA PI that we know is from a child under 16 years old in the future, we will not sell that information unless we receive affirmative permission to do so. If a child is between 13 and 16 years of age, the child may provide that permission.