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FAQ
What is DIRECTV?
DIRECTV is the nation's No. 1 digital satellite entertainment service provider. Using the most advanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses.
The DIRECTV equipment consists of a satellite dish, a digital set-top receiver and a remote control. Our service offers an incredible selection of entertainment choices — all in digital-quality picture and sound.
The DIRECTV equipment consists of a satellite dish, a digital set-top receiver and a remote control. Our service offers an incredible selection of entertainment choices — all in digital-quality picture and sound.
What is the DIRECTV® System?
The DIRECTV System refers to the equipment that customers need to receive DIRECTV programming from our orbiting satellites. Every DIRECTV System includes three components: a satellite dish, a digital set-top receiver and a remote control. Every DIRECTV Receiver enables access to more than 250 digital-quality channels. Our customizable on-screen program guide includes parental controls. For more details on the equipment, check out our system manuals.
What is the DIRECTV Plus® DVR?
The DIRECTV Plus DVR (Digital Video Recorder) enables users to digitally record up to 100 hours* of television programming, record two shows at once**, pause and rewind live TV and much more.
*Actual recording time varies depending on the type of programming being recorded.
**For full functionality, the receiver requires connection of two satellite inputs from a dual-LNB DIRECTV System dish antenna and continuous connection to land-based phone line.
*Actual recording time varies depending on the type of programming being recorded.
**For full functionality, the receiver requires connection of two satellite inputs from a dual-LNB DIRECTV System dish antenna and continuous connection to land-based phone line.
What is the DIRECTV HD DVR?
The DIRECTV HD DVR combines the crystal clear picture of high-definition television with the digital recording power of a DIRECTV Plus® DVR. Learn more.
What is DIRECTV Latin America?
DIRECTV Latin America, LLC, is a multinational company owned by DIRECTV Latin America Holdings, a subsidiary of The DIRECTV Group, Inc. and Darlene Investments, LLC, an affiliate of the Cisneros Group of Companies.
Subscribers to DIRECTV Latin America receive the widest array of entertainment options, all with sharp digital images and CD-quality sound. The programming is a mix from the best international entertainment providers in Latin America, the United States, Europe and Asia. DIRECTV was the first to introduce an interactive programming guide and Pay Per View services to Latin America.
Subscribers to DIRECTV Latin America receive the widest array of entertainment options, all with sharp digital images and CD-quality sound. The programming is a mix from the best international entertainment providers in Latin America, the United States, Europe and Asia. DIRECTV was the first to introduce an interactive programming guide and Pay Per View services to Latin America.
How does DIRECTV compare to cable?
DIRECTV is the nation's largest provider of satellite-delivered television programming, with more than 18 million subscribers. Why have so many people chosen DIRECTV for their television service instead of cable?
First, with DIRECTV you get more choice and quality for your entertainment dollar than you do with cable. Our CHOICE package gives you more than 140 digital channels for only $55.99 per month. For the same price with cable, you'll typically get 60-90 analog channels.
Second, with DIRECTV, all customers with accounts in good standing can order Pay Per View and automatically receive up to 50 XM Satellite Radio channels in their CHOICE base package. Cable customers with analog service may not have these options.
DIRECTV is famous for offering America's favorite networks and an unrivaled lineup of sports programming, all delivered with the most advanced technology available. We have DVR and HD services, exciting new on-demand offerings, interactive program enhancements, and exclusive programming you can't get if you have cable, like CD USA and the popular NFL SUNDAY TICKET™ (by subscription).
Perhaps most important, DIRECTV has had higher customer satisfaction ratings than cable nine years running. (Among the largest national cable & satellite TV providers. 2009 American Customer Satisfaction Index, University of Michigan Business School.)
First, with DIRECTV you get more choice and quality for your entertainment dollar than you do with cable. Our CHOICE package gives you more than 140 digital channels for only $55.99 per month. For the same price with cable, you'll typically get 60-90 analog channels.
Second, with DIRECTV, all customers with accounts in good standing can order Pay Per View and automatically receive up to 50 XM Satellite Radio channels in their CHOICE base package. Cable customers with analog service may not have these options.
DIRECTV is famous for offering America's favorite networks and an unrivaled lineup of sports programming, all delivered with the most advanced technology available. We have DVR and HD services, exciting new on-demand offerings, interactive program enhancements, and exclusive programming you can't get if you have cable, like CD USA and the popular NFL SUNDAY TICKET™ (by subscription).
Perhaps most important, DIRECTV has had higher customer satisfaction ratings than cable nine years running. (Among the largest national cable & satellite TV providers. 2009 American Customer Satisfaction Index, University of Michigan Business School.)
I live in an apartment or condo. Can I get a DIRECTV System?
Start by asking your landlord, property manager or homeowners' association if you may install a DIRECTV® System on your rooftop or other building location.
If you're not authorized to mount the dish on the roof or the side of the building, try your patio or balcony. Just make sure you have a clear view of the Southern sky.
Your system installation may require structural modifications that may be limited or restricted by the terms of your lease, rental agreement or covenants, conditions and restrictions (CC&Rs). To avoid delays in your installation, we ask that you obtain written or verbal permission from your landlord, homeowners' association or property manager (or, alternatively, review your lease/rental agreement/HOA CC&Rs to confirm permission is not required) prior to scheduling your installation. To help you in your request, please use our Installation Permission form.
The Federal Communications Commission (FCC) has a rule that generally forbids local governments and homeowners' associations from enforcing unreasonable restrictions regarding the installation of satellite dishes one meter or smaller. For more information, visit the FCC website.
If you're not authorized to mount the dish on the roof or the side of the building, try your patio or balcony. Just make sure you have a clear view of the Southern sky.
Your system installation may require structural modifications that may be limited or restricted by the terms of your lease, rental agreement or covenants, conditions and restrictions (CC&Rs). To avoid delays in your installation, we ask that you obtain written or verbal permission from your landlord, homeowners' association or property manager (or, alternatively, review your lease/rental agreement/HOA CC&Rs to confirm permission is not required) prior to scheduling your installation. To help you in your request, please use our Installation Permission form.
The Federal Communications Commission (FCC) has a rule that generally forbids local governments and homeowners' associations from enforcing unreasonable restrictions regarding the installation of satellite dishes one meter or smaller. For more information, visit the FCC website.
Can I get DIRECTV® programming for my RV or boat?
Yes. Most DIRECTV programming is available for RVs and boats.
To be eligible for some programming services, such as seasonal sports subscriptions, Pay Per View ordering with your remote control, certain features of advanced receivers and secondary subscriptions on additional receivers, we require that your DIRECTV System be continuously connected to a land-based phone line. Therefore, some mobile customers are not eligible for these benefits.
For more information and to order equipment and installation, call 1-800-DIRECTV. To install the DIRECTV System on your RV, truck or boat, you can either get a self-installation kit or hire a professional installer. Contact your local satellite TV retailer or RV or boat dealer for more information about professional installation.
Learn more about the programming choices we offer for RVs and boats.
To be eligible for some programming services, such as seasonal sports subscriptions, Pay Per View ordering with your remote control, certain features of advanced receivers and secondary subscriptions on additional receivers, we require that your DIRECTV System be continuously connected to a land-based phone line. Therefore, some mobile customers are not eligible for these benefits.
For more information and to order equipment and installation, call 1-800-DIRECTV. To install the DIRECTV System on your RV, truck or boat, you can either get a self-installation kit or hire a professional installer. Contact your local satellite TV retailer or RV or boat dealer for more information about professional installation.
Learn more about the programming choices we offer for RVs and boats.
Can I get DIRECTV if I live in a rural area?
Yes. Unlike cable, DIRECTV satellite programming receives its signals from the sky, and is not dependent on ground lines. With a clear view of the southern sky, DIRECTV programming is available nationwide.
Is DIRECTV available in Alaska?
We do offer programming in Alaska, including local channels. However, because of Alaska's location in relation to our satellites, you will need a larger satellite dish. To receive DIRECTV CHOICE programming, you'll need a 1.2-meter dish. To receive international or HD programming, an additional dish is required. Residents of Alaska should check with their local retailer for more information and programming availability.
Is DIRECTV available in Hawaii?
Yes! Hawaii residents can enjoy all DIRECTV programming, including local channels. Special equipment is required.
Is DIRECTV service available in Canada or Mexico?
We are legally prohibited from transmitting the DIRECTV signal outside the United States. However, DIRECTV Latin America transmits to Argentina, Brazil, Chile, Colombia, Puerto Rico, Uruguay and Venezuela.
Will DIRECTV High-Speed Internet service be available in Alaska, Hawaii or Puerto Rico?
The DIRECTV High-Speed Internet service is available only in the 48 continental United States due to the reach of our satellite signals. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.
Is DIRECTV available to businesses and offices?
Yes. DIRECTV offers a special selection of programming packages tailored for:
Bars and restaurants
Hotels, dorms and hospitals
Private offices
Business viewing areas (retail stores, fitness clubs, etc.)
Private corporate jets
Bars and restaurants
Hotels, dorms and hospitals
Private offices
Business viewing areas (retail stores, fitness clubs, etc.)
Private corporate jets
I have another satellite service. Can I use that equipment for DIRECTV® service?
No, you cannot use non-DIRECTV receiving equipment for our service.
Our new customer offers are designed to help you get all the equipment you need for your home. Standard professional installation is generally included. When you order, you can review all of your programming options, including introductory specials and add-on subscriptions.
It's really simple to switch to DIRECTV. You can either order online or call 1-888-777-2454.
(Offers may be subject to credit approval. Programming commitment required for equipment lease.)
Our new customer offers are designed to help you get all the equipment you need for your home. Standard professional installation is generally included. When you order, you can review all of your programming options, including introductory specials and add-on subscriptions.
It's really simple to switch to DIRECTV. You can either order online or call 1-888-777-2454.
(Offers may be subject to credit approval. Programming commitment required for equipment lease.)
I'd like to sell DIRECTV equipment from my retail store. Where can I find more information?
We're always excited to add new retailers. Get an application and more information on our dealer website.
What is DIRECTV Latin America?
DIRECTV Latin America, LLC, is a multinational company owned by DIRECTV Latin America Holdings, a subsidiary of The DIRECTV Group, Inc. and Darlene Investments, LLC, an affiliate of the Cisneros Group of Companies.
Subscribers to DIRECTV Latin America receive the widest array of entertainment options, all with sharp digital images and CD-quality sound. The programming is a mix from the best international entertainment providers in Latin America, the United States, Europe and Asia. DIRECTV was the first to introduce an interactive programming guide and Pay Per View services to Latin America.
Subscribers to DIRECTV Latin America receive the widest array of entertainment options, all with sharp digital images and CD-quality sound. The programming is a mix from the best international entertainment providers in Latin America, the United States, Europe and Asia. DIRECTV was the first to introduce an interactive programming guide and Pay Per View services to Latin America.
Where can I get a DIRECTV® System?
It's easy to order now at directv.com! You can also order from an online retailer, a local dealer or by calling DIRECTV at 1-800-347-3288 (6 a.m. to 3 a.m. ET, daily).
How do I get a DIRECTV Plus DVR?
You can lease a DIRECTV Plus DVR online, by phone at 1-800-DIRECTV or at many brick-and-mortar electronics stores. Use our dealer locator to find a store near you.
How long do I have to activate my DIRECTV® service?
You must activate all of the DIRECTV System equipment in accordance with the Equipment Lease Addendum or you may be charged a fee of up to $150 per receiver not activated.
Who do I call if I have questions about my order?
If you have questions about your order that are not answered here, please call DIRECTV at 1-888-355-7530.
How do I check the status of my order online?
After you place your order, you should receive an email that summarizes the equipment you ordered and the installation date and time you selected. You can also sign in to check the status of your order and installation dates from the "My Orders" section of yourMy Account page.
I placed my order online, but now I need to change it. What do I do?
Simply log in and view your pending orders under the "My Orders" section of the My Account page. Click on the link next to the order you want to change and you'll see be taken to a page where you can select a new date.
How can I cancel an order after I've placed it?
To cancel your order, please call DIRECTV at 1-888-355-7530.
How much will DIRECTV cost me each month?
It's more affordable than you might think. Our CHOICE programming package, which includes more than 150 channels, is just $52.99 per month. If your state charges a sales tax, we'll add that to your bill. That's it. Of course, you can select from many other great packages as well. There is a $4.99/mo. lease fee for second and each additional receiver.
Will I need to pay for expensive equipment?
No, you can get FREE standard installation of the equipment you need for a standard DIRECTV System in up to four rooms of your home. Purchase of 18 consecutive months (24 months for advanced receivers) of any DIRECTV base programming package ($29.99/mo. or above) or qualifying international services bundle required. New customers only (lease required). Lease fee $4.99/mo. for 2nd and each additional receiver. Just order online, call 1-888-777-2454 or see your participating local retailer for details.
How much does the DIRECTV Plus DVR cost?
If you are an existing customer, click here to learn more about all of the receivers DIRECTV has to offer.
If you are a new customer, click here to see the latest offer that is available for you.
The monthly fee for the DVR service is just $6.00 and covers every DIRECTV Plus DVR in your home.
The monthly DVR fee is included in PLUS DVR and PLUS HD DVR packages.
If you are a new customer, click here to see the latest offer that is available for you.
The monthly fee for the DVR service is just $6.00 and covers every DIRECTV Plus DVR in your home.
The monthly DVR fee is included in PLUS DVR and PLUS HD DVR packages.
How much does high-definition programming from DIRECTV cost?
For just $9.99 per month, you will get access to a wide range of DIRECTV HD programming. You will be able to watch all the available HD channels associated with your base package (e.g. ESPN HD, ESPN2 HD, TNT HD) including RSNs, as well as incremental HD Channels like Universal HD, Discovery HD Theater™, HD NET*. In addition, HD Locals are included at no extra charge.
Learn more about HDTV programming.
*Channels mentioned are only available to customers with CHOICE and above with locals.
Learn more about HDTV programming.
*Channels mentioned are only available to customers with CHOICE and above with locals.
How do I pay my bill?
We make paying your DIRECTV® bill as easy and painless as possible with convenient options.
Online
You can manage your account, update your profile and pay your bill online. You'll also find links to get the latest DIRECTV® equipment, special offers, programming and additional services. Register or Sign In to take advantage of online account management.
Credit/Debit Card
DIRECTV accepts Visa, MasterCard, American Express and Novus/Discover. You can choose to make a one–time–only payment or set up Auto-Bill-Pay recurring payments.
Recurring Checking Account Payments
Pay your bill from your checking account every month. This service is free, and will save you time, hassles and late fees. It's easy to enroll. Register or Sign In to get started with Auto Bill Pay today.
Home Banking
Check with your banking institution or bill payment service for more information.
PreCash
Paying your DIRECTV bill is easy with PreCash. Go to a participating retailer with your PreCash card, your cash payment and the $3 processing fee. The retailer will process your payment and the payment will post to your account within four hours. If you don't already have a card, you can get one from the retailer. Just don't forget to take your DIRECTV account number with you to activate the card. To find a participating retailer near you, call 1-866-520-4874.
Western Union
Pay with cash at Western Union using your account number. Use "DIRECTVUT" for the city code. Western Union wires payment directly to DIRECTV, but charges a processing fee.
MoneyGram
Pay with cash at any MoneyGram office using your account number, "DIRECTV" as the company name, and "1602" for the city code. MoneyGram wires your payment directly to DIRECTV, but charges a processing fee.
Last-Minute Payments
Here are some ways to make payments quickly:
Online
You can manage your account, update your profile and pay your bill online. You'll also find links to get the latest DIRECTV® equipment, special offers, programming and additional services. Register or Sign In to take advantage of online account management.
Credit/Debit Card
DIRECTV accepts Visa, MasterCard, American Express and Novus/Discover. You can choose to make a one–time–only payment or set up Auto-Bill-Pay recurring payments.
Recurring Checking Account Payments
Pay your bill from your checking account every month. This service is free, and will save you time, hassles and late fees. It's easy to enroll. Register or Sign In to get started with Auto Bill Pay today.
Home Banking
Check with your banking institution or bill payment service for more information.
PreCash
Paying your DIRECTV bill is easy with PreCash. Go to a participating retailer with your PreCash card, your cash payment and the $3 processing fee. The retailer will process your payment and the payment will post to your account within four hours. If you don't already have a card, you can get one from the retailer. Just don't forget to take your DIRECTV account number with you to activate the card. To find a participating retailer near you, call 1-866-520-4874.
Western Union
Pay with cash at Western Union using your account number. Use "DIRECTVUT" for the city code. Western Union wires payment directly to DIRECTV, but charges a processing fee.
MoneyGram
Pay with cash at any MoneyGram office using your account number, "DIRECTV" as the company name, and "1602" for the city code. MoneyGram wires your payment directly to DIRECTV, but charges a processing fee.
Last-Minute Payments
Here are some ways to make payments quickly:
- Register at directv.com to pay online with a credit/debit card or from your checking. Online payments post within an hour.
- Payments through our automated phone system at 1-800-531-5000 post immediately.
- Credit/debit card or check–by–phone payments made with a representative post immediately, but carry a $5.00 phone assistance fee.
- Cash payments made through Western Union Quick Collect, MoneyGram ExpressPayment, PreCash Cards or In Person Payments (IPP) will post quickly, but may carry a processing fee.
Why lease the DIRECTV equipment?
As the technology in our receivers becomes more advanced, leasing allows us to continue to provide the latest equipment to you — at minimal cost. Leasing also permits affordable upgrades and free replacement receivers.
Is the monthly lease fee different for different equipment?
The monthly lease fee is $4.99 per receiver, though we waive this fee on your first receiver. This low monthly fee is the same for standard receivers, DVRs, HD receivers and HD DVRs.
What happens if/when my equipment becomes outdated?
You can either continue to use the equipment or return it and upgrade.
What if I want to upgrade my equipment?
It's easy! Check out our Upgrade Your System page for details.
Can I get an extended warranty for my equipment and installation?
For a low monthly fee, the DIRECTV PROTECTION PLAN covers your entire DIRECTV System.
I'd like to sell DIRECTV equipment from my retail store. Where can I find more information?
We're always excited to add new retailers. Get an application and more information on our dealer website.
How do I get a DIRECTV Plus DVR?
You can lease a DIRECTV Plus DVR online, by phone at 1-800-DIRECTV or at many brick-and-mortar electronics stores. Use our dealer locator to find a store near you.
Can I get surround sound while using DIRECTV?
Some DIRECTV Receivers are Dolby Digital capable; others are not. See your system manual to find out about yours. Also, your non-DIRECTV equipment must be surround sound-compatible. If you want to upgrade your home theater system for surround sound, see the Dolby website.
What is the purpose of connecting my receiver to my telephone line?
With this phone connection, DIRECTV customers are authorized to order Pay Per View movies and events with their remote control and get popular sports subscriptions such as NFL SUNDAY TICKET™. You cannot connect a cellular phone to your receiver; it must be a land-based phone line.
Customers who don't have a continuous telephone connection are not authorized to receive certain sports programming and must call us to order Pay Per View. To cover the cost of handling phone requests, there is an additional $1.50 charge when Pay Per View events and movies are ordered by phone using the automated ordering system or an additional $5 charge for an operator-assisted order.
Customers who don't have a continuous telephone connection are not authorized to receive certain sports programming and must call us to order Pay Per View. To cover the cost of handling phone requests, there is an additional $1.50 charge when Pay Per View events and movies are ordered by phone using the automated ordering system or an additional $5 charge for an operator-assisted order.
If I move, can I take the receiving equipment with me?
Of course! Call us at 1-866-WAY-U-MOVE (1-866-929-8668) before you move so you can take advantage of the DIRECTV MOVERS CONNECTION™, a free program for our customers who change residences and want to keep their DIRECTV service. All you have to do is bring your receiving equipment to your new residence and leave the dish behind at your old residence.
If you're moving to Alaska or Hawaii, you may need new receiving equipment. If you're moving outside the United States, unfortunately we won't be able to serve you — we are legally prohibited from offering services outside the United States. However, if you're moving to Latin America, check out DIRECTV Latin America.
Sports blackouts and your ability to receive local channels or broadcast network services may be affected by your new address.
If you're moving to Alaska or Hawaii, you may need new receiving equipment. If you're moving outside the United States, unfortunately we won't be able to serve you — we are legally prohibited from offering services outside the United States. However, if you're moving to Latin America, check out DIRECTV Latin America.
Sports blackouts and your ability to receive local channels or broadcast network services may be affected by your new address.
Can I get DIRECTV® programming on more than one television set in my house?
Using separate DIRECTV Receivers for each of the TVs in your home gives you the flexibility of watching different programs on different television sets. There is a $4.99/month additional fee for your secondary and each additional receiver.
If I have more than one receiver, do I have to pay a full monthly subscription for each receiver?
No. DIRECTV allows you to connect more than one television in a single household to our services. The programming you request for the primary access card in your receiver is copied for all of the access cards in the other receivers and you are authorized to receive this same level of programming on these televisions.
When you receive programming on additional receivers, we verify that all of your receivers are continuously connected to the same land-based phone line. If we find that one of the receivers is not connected to the phone line, we will discontinue service to that receiver and you will need to call us to re-establish that service.
When you receive programming on additional receivers, we verify that all of your receivers are continuously connected to the same land-based phone line. If we find that one of the receivers is not connected to the phone line, we will discontinue service to that receiver and you will need to call us to re-establish that service.
Does DIRECTV offer programming in additional languages?
Yes! DIRECTV is proud to offer unique multicultural programming with its Caribbean, Chinese, Filipino, Italian, Korean, Russian, South Asian, Ukrainian and Vietnamese packages.
Browse international services >>
Does DIRECTV offer a Spanish-language programming service?
Yes, DIRECTV offers the most comprehensive Spanish- and English-language programming at an affordable price. It features access to more than 55 Spanish-language channels*, including sports, movies, news, music and educational networks.
The actual number of channels varies by package. Visit our channels page for a complete list of channels available in each package.
*Includes English-language broadcast channels with alternate Spanish audio.
The actual number of channels varies by package. Visit our channels page for a complete list of channels available in each package.
*Includes English-language broadcast channels with alternate Spanish audio.
Can I get DIRECTV® programming for my RV or boat?
Yes. Most DIRECTV programming is available for RVs and boats.
To be eligible for some programming services, such as seasonal sports subscriptions, Pay Per View ordering with your remote control, certain features of advanced receivers and secondary subscriptions on additional receivers, we require that your DIRECTV System be continuously connected to a land-based phone line. Therefore, some mobile customers are not eligible for these benefits.
For more information and to order equipment and installation, call 1-800-DIRECTV. To install the DIRECTV System on your RV, truck or boat, you can either get a self-installation kit or hire a professional installer. Contact your local satellite TV retailer or RV or boat dealer for more information about professional installation.
Learn more about the programming choices we offer for RVs and boats.
To be eligible for some programming services, such as seasonal sports subscriptions, Pay Per View ordering with your remote control, certain features of advanced receivers and secondary subscriptions on additional receivers, we require that your DIRECTV System be continuously connected to a land-based phone line. Therefore, some mobile customers are not eligible for these benefits.
For more information and to order equipment and installation, call 1-800-DIRECTV. To install the DIRECTV System on your RV, truck or boat, you can either get a self-installation kit or hire a professional installer. Contact your local satellite TV retailer or RV or boat dealer for more information about professional installation.
Learn more about the programming choices we offer for RVs and boats.
What programming does DIRECTV offer?
DIRECTV offers access to more than 250 channels of entertainment. Customers have access to popular networks such as the Disney Channel, CNN, ESPN and TNT, as well as up to 55 Pay Per View choices a day, including major Hollywood films and special events. Hit movies start as often as every 30 minutes and they cost only $4.99 each when ordered online or by remote.*
We also offer an unequalled professional and collegiate sports subscription lineup, including NFL SUNDAY TICKET™, NBA LEAGUE PASS, NHL® CENTER ICE®, MLB EXTRA INNINGSSM, MLS DIRECT KICK™, ESPN GamePlan and ESPN FULL COURT.
Our SPORTS Pack premium service and PREMIER package deliver sports action from across the nation.
Adult channels such as PLAYBOY TV are available on an a la carte basis. PLAYBOY TV is also available as a monthly subscription.
Learn more.
*There is an additional $1.50 charge when Pay Per View events and movies are ordered by phone utilizing the automated ordering system, or an additional $5 charge for operator-assisted orders. Pay Per View event purchase price is nonrefundable.
We also offer an unequalled professional and collegiate sports subscription lineup, including NFL SUNDAY TICKET™, NBA LEAGUE PASS, NHL® CENTER ICE®, MLB EXTRA INNINGSSM, MLS DIRECT KICK™, ESPN GamePlan and ESPN FULL COURT.
Our SPORTS Pack premium service and PREMIER package deliver sports action from across the nation.
Adult channels such as PLAYBOY TV are available on an a la carte basis. PLAYBOY TV is also available as a monthly subscription.
Learn more.
*There is an additional $1.50 charge when Pay Per View events and movies are ordered by phone utilizing the automated ordering system, or an additional $5 charge for operator-assisted orders. Pay Per View event purchase price is nonrefundable.
How many channels do I get with DIRECTV?
With DIRECTV, you have access to more than 250 digital-quality channels, including your local network affiliates where available. Select from more than 30 premium movie channels and up to 55 Pay Per View movie and event choices each day. Your package selection may include up to 67 XM Satellite Radio channels.
DIRECTV also offers a wide variety of high-definition television programming, including major HD networks, local networks' HD programming where available*, special HD event broadcasts and HD Pay Per View movies.**
*In cities where local off-air, HD programs are available, reception may vary based on geographic location. Programs not delivered in HD in all markets.
**To access DIRECTV HD programming, a three- or five-LNB dish, a DIRECTV HD Receiver and HD television equipment are required.
DIRECTV also offers a wide variety of high-definition television programming, including major HD networks, local networks' HD programming where available*, special HD event broadcasts and HD Pay Per View movies.**
*In cities where local off-air, HD programs are available, reception may vary based on geographic location. Programs not delivered in HD in all markets.
**To access DIRECTV HD programming, a three- or five-LNB dish, a DIRECTV HD Receiver and HD television equipment are required.
With so many channels, how will I sort through them all?
The DIRECTV receiving equipment not only brings you lots of channels, it helps you manage your options. Your on-screen program guide helps you quickly find what you're looking for. And you can set up favorite channels lists to make surfing even easier.
Also, our channel neighborhoods make it easy to find the type of programming that interests you:
Also, our channel neighborhoods make it easy to find the type of programming that interests you:
| Programming | Channels |
| Pay Per View Movies and Events | 100-199 |
| Entertainment & Arts | 200-340 |
| News and Information | 350-399 |
| DIRECTV PARA TODOS Channels | 400-425 |
| Premium Movies | 500-550 |
| Adult | 594-599 |
| Premium Sports | 600-799 |
| Music | 800-851 |
How can I find out what programming is coming up?
There are three easy ways:
- Check out the online program guide, which is customizable when you register online.
- The on-screen guide lists programs at least 36 hours ahead of time.
- ON DIRECTV™ magazine is DIRECTV'S official program guide. Published monthly exclusively for DIRECTV customers, it offers more than 200 pages filled with in-depth listings for movies, sports and family programs, reviews and feature stories about programming choices available using the DIRECTV System. You can order ON DIRECTV online or by tuning to channel 218. New subscribers pay only $2.99 per month for the first 12 months.
Can I change my DIRECTV programming once I have service?
Yes. When you register at DIRECTV.com, you can change your programming online. You can also call us at 1-800-531-5000 to make changes. DIRECTV premium programming services are generally offered on a monthly basis. If you downgrade your premium programming options within 30 days of adding a new service to your account, you may be subject to a $10 fee.
Does DIRECTV offer channels on an a la carte basis?
You may add individual premium services to your CHOICE or PLUS DVR base package. We offer these premium options: HBO®, Starz® Super Pack, SHOWTIME UNLIMITED®, Cinemax® and our SPORTS PACK. Adult channels are also available on an a la carte basis.
The PREMIER base package includes all premium services available on DIRECTV so you don't have to worry about missing any of your favorite programs.
The PREMIER base package includes all premium services available on DIRECTV so you don't have to worry about missing any of your favorite programs.
Why doesn't DIRECTV present every channel I want to see?
Programming offerings are driven by customer preference. They are designed to balance the interests of adults, children and the whole family. We regularly poll customers to determine their interests and make changes accordingly.
What channels will DIRECTV offer in the future?
It is a DIRECTV policy not to disclose information about any pending or potential programming offers. However, we do speak with a wide array of television providers and constantly evaluate services based on the level of customer interest. Customer feedback is very important to us and, in the past, this feedback has led to the addition of new programs and channels.
Can I control what my kids watch?
The Parental Controls feature, which is built into the equipment, lets you restrict access to movies based on the motion picture rating system. You can also add Pay Per View spending limits and block the viewing of entire channels. This is a great feature for parents who wish to control what their children watch. Consult your system manual for more details.
Does DIRECTV offer local channels?
Yes, DIRECTV offers local channels in most major U.S. cities and their surrounding areas, always in digital quality. Eligible customers can order packages that include local channels. Please visit our local channels page to find out if any are available where you live.
Can I get local channels for my boat?
Most boat customers are not eligible for some programming services, including local channels, seasonal sports subscriptions and Pay Per View ordering by remote control. However, if your boat will be docked in the same location for an extended period of time, you may be eligible for local channels and other services. To find out, contact DIRECTV at 1-888-777-2454 (6 a.m. to 3 a.m. ET daily).
Can I get local channels for my RV?
RVs are not eligible to receive local channels, but may be eligible for Distant Network Services (DNS), which offers programming from the ABC, CBS, FOX and NBC networks out of New York or Los Angeles. One PBS station may also be available, depending on your location. Learn more.
Are specialty sports channels offered?
Sports fans can enjoy exclusive seasonal sports packages, including the exclusive NFL SUNDAY TICKET™ subscription and a SPORTS Pack with over 25 specialty and regional sports networks, such as FSN and Fuel TV. With specialized sports packages, you can follow the action of your favorite teams across the country. (Professional and collegiate sports subscriptions sold separately.)
Is DIRECTV sports programming affected by blackouts?
As a provider of the most comprehensive sports programming lineup in the digital home entertainment industry, DIRECTV must pay close attention to sports blackouts and restrictions. As these restrictions are sometimes complicated, we suggest that you refer blackout information specific to each sports subscription.
Does DIRECTV offer digital music channels?
Yes! With XM Satellite Radio we offer up to 72 different audio-only channels, featuring America's Largest Playlist of music, news, sports and entertainment. Visit our XM Satellite Radio page for more information about this service.
How quickly are you adding local channels service to new areas?
Today we offer local channels in more than 140 metropolitan TV markets — that's about 94 percent of the country. We are currently working on launching digital (HD) channels in many of these markets and preparing new satellites that will allow us to launch additional markets next year.
Can I receive local channels from another part of the country?
Under federal law, we can provide local channels only within a local television market. For example, we can provide San Francisco stations only in San Francisco and the surrounding areas. Federal law requires us to respect the local TV markets boundaries, which are established by Nielsen Media Research. Distant broadcast network feeds from New York and Los Angeles are available only to customers who cannot receive an over-the-air signal from a local TV station and to customers who get waivers from their local TV stations.
Are movies available on DIRECTV Cinema before or after they come out on home video?
DIRECTV Cinema movies are usually available after the home video release but look for the "Same Day as DVD" logo for titles that are available on the SAME DAY and DATE as home video.
Can I watch different channels in different rooms?
Yes. Each TV can have its own programming, and each can run independently. The added cost is only $4.99 a month for the second and each additional television.
Can I watch one Pay Per View event program on more than one TV?
Yes, you can watch one Pay Per View event program on multiple TVs on the same account if you order online at directv.com or if you order by telephone at 1-800-531-5000 (phone order fees apply).
I saw something I consider offensive on your service. How do I report that?
We always welcome your feedback. We provide a wide variety of content and we understand that not everyone will like each program. As a satellite service, DIRECTV does not control most of the content shown. The best way to voice your concern is directly to the programming provider. For your convenience, we've put together contact information for most providers.
Can I find out on directv.com what's playing on TV?
Yes, we have an easy-to-use TV schedule online. You can see what's playing on both the national and local channels up to 12 days in advance.
My online program guide is showing times for the East Coast. How can I change it to my time zone?
Just go the online program guide and use the arrow keys to change the time zone.
Will DIRECTV High-Speed Internet service be available in Alaska, Hawaii or Puerto Rico?
The DIRECTV High-Speed Internet service is available only in the 48 continental United States due to the reach of our satellite signals. At present, we do not have plans to serve Alaska, Hawaii or Puerto Rico.
Who do I call if I have a problem using my DIRECTV High-Speed Internet service?
Customer Care is available to assist with technical issues 24 hours, 7 days a week and can be reached at 1-800-531-5000.
Do you offer a limited warranty on the equipment?
Yes. All DIRECTV High-Speed Internet equipment carries a 90-day limited warranty.
What channels are included in each Spanish-language programming package?
Please consult our package comparison chart. You can also download and print a Spanish-language channel lineup for easy reference.
Can I set up my system to default to Spanish audio?
You can set up the language settings on your receiver to default to Spanish so that Spanish audio is automatically heard when available as alternate audio on individual programming. Because receiver interface may vary from model to model, please consult your system manual for detailed instructions on how to set up your language settings.
Does DIRECTV offer a Spanish-language programming service?
Yes, DIRECTV offers the most comprehensive Spanish- and English-language programming at an affordable price. It features access to more than 55 Spanish-language channels*, including sports, movies, news, music and educational networks.
The actual number of channels varies by package. Visit our channels page for a complete list of channels available in each package.
*Includes English-language broadcast channels with alternate Spanish audio.
The actual number of channels varies by package. Visit our channels page for a complete list of channels available in each package.
*Includes English-language broadcast channels with alternate Spanish audio.
Do you have Spanish-speaking customer service agents available?
Yes. Customer service is available in English and Spanish, 24 hours a day, seven days a week, at 1-888-388-6622.
Does DIRECTV offer programming in additional languages?
Yes! DIRECTV is proud to offer unique multicultural programming with its Caribbean, Chinese, Filipino, Italian, Korean, Russian, South Asian, Ukrainian and Vietnamese packages.
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Are English-language DIRECTV broadcasts available in other languages?
Sometimes. If a program is available in an alternate language, you can use your remote control to select "Alternate Audio" from the on-screen menu.
How can I contact DIRECTV?
We're always happy to hear from you. Please see our contact list for details.
Where can I find my DIRECTV account number?
Your nine-digit account number is printed at the top of your bill.
I had DIRECTV® service in the past. How can I restart it?
It's easy! There are two ways to come back to the DIRECTV family, and for both, we'll welcome you aboard when you call one of our friendly customer service representatives at 1-800-531-5000.
First, if you still have your dish, receiver, access card and remote, our representative will simply reactivate your system. You'll be watching the best in TV in no time! Alternatively, if you no longer have any DIRECTV equipment, or if part of your DIRECTV System needs to be replaced, we can help with that, too. On the phone we'll review current offers available to you for any equipment you need, and set up an order for delivery and/or installation, depending on the offer you choose.
In either case, you'll be able to select a new programming package and any a la carte services you may want to add. We regularly have programming promotions and discounts that are designed specifically for returning customers. We're confident you'll find even more value in having DIRECTV programming the second time around, since we are continually investing in new entertainment options to make DIRECTV service the best television experience available.
First, if you still have your dish, receiver, access card and remote, our representative will simply reactivate your system. You'll be watching the best in TV in no time! Alternatively, if you no longer have any DIRECTV equipment, or if part of your DIRECTV System needs to be replaced, we can help with that, too. On the phone we'll review current offers available to you for any equipment you need, and set up an order for delivery and/or installation, depending on the offer you choose.
In either case, you'll be able to select a new programming package and any a la carte services you may want to add. We regularly have programming promotions and discounts that are designed specifically for returning customers. We're confident you'll find even more value in having DIRECTV programming the second time around, since we are continually investing in new entertainment options to make DIRECTV service the best television experience available.